Primary Responsibilities Include:
- Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query
- Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
- Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
- Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.
- Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival.
- Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to
- convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved
What You Bring:
- 2 years’ experience in Front Office or Reservations or customer service role.
- Excellent telephone etiquette and verbal communication skills.
- Execellent organisational skills and a high level of attention to detail.
- Excellent computer proficiency and email communication skills.
- Ability to work without supervision.
- Exceptional Customer service skills.
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
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