Job Description
To implement and manage operational policies, procedures, risk and compliance processes for a branch environment to mitigate risk and improve operational efficiencies while ensuring excellent customer experiences and satisfaction- Managing costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Plan and manage performance, skills development, employment equity, talent and team in order to improve innovation, achieve efficiencies and increase competencies
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
28/08/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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