Job Advert Summary
Join Mobalyz Risk Services (Pty) Ltd in Johannesburg as a dynamic Broker Consultant within our esteemed Insurance Department. Mobalyz is committed to pioneering innovative risk management strategies to drive success. In this role, you will leverage your expertise to market short-term insurance products, cultivate strong relationships with brokers, ensuring they receive top-notch support and tailored services to meet their clients' needs. You will play a pivotal role in enhancing customer satisfaction through exceptional service delivery and strategic insights. Take the opportunity to be part of a forward-thinking organization that values employee growth and innovation in the insurance sector. Step into an environment where your contributions will shape the future of risk services, supported by a team at the forefront of industry trends and technology. This position offers the exciting potential for professional development within a collaborative and results-driven setting. Apply your skills to make a significant impact and drive both your career and Mobalyz's mission forward.
Minimum Requirements
- Minimum 3 years’ experience in commercial short-term insurance
- Minimum 3 years’ Broker Consulting experience with a proven track record
- Required insurance qualifications
- Fit and Proper as per the FAIS Act including Class of Business training, full qualification and compliance with annual CPD requirements
- Own transportation
- Valid driver's license
Duties and Responsibilities
- Develop and maintain broker relationships
- Identification, application, training and onboarding of new brokers
- Frequent review of the new business pipeline and the associated follow-up and tracking
- Manage the issuing of quotations
- Roll out of new platforms and associated processes
- Technical training of and ongoing product support to Brokers
- Frequent review and update of available training material
- Input and support around broker marketing collateral
- Support on annual broker due diligence
- Training and support of internal policy administration team
- Dealing with queries and providing information on a range of sales and service issues
- Liaising with internal departments on processing issues
- Building relationships with internal departments to ensure superior service is offered to clients
- Keeping up-to-date with competitor product and service offering and industry developments
- Participating in proactive sales and marketing initiative
- Monthly new business targets
- Broker activation rates
- Client satisfaction scores
- Quote-to-bind ratios
- Ongoing broker portfolio management
- Proficiency in using CRM systems, digital quoting platforms, and broker portals is essential
