Business Line Manager - Service
Your role
As a Business Line Manager - Service, your mission is to lead, coach and manage the Service Business Line by development and implementation of a service strategy, exceeding business goals and expectations. Develop and manage an aggressive growth strategy for service, securing customer satisfaction and quality as the basis for all we do, resulting in outstanding customer centricity. You will report to the Regional General Manager - Industrial Technique Business Area.
You will:
- Develop strategic plans by analyzing opportunities in the market and setting objectives.
- Accomplish objectives by establishing business plans, budgets, measuring results, allocating resources, reviewing progress and making mid-course corrections.
- Ensure alignment with the Service Division strategies and full support and cooperation with different Business Lines.
- Increasing Service team effectiveness by recruiting, training, coaching, communicating values and objectives, ensuring work processes are fully in-line with Service Division guidelines.
- Support aftermarket set up for all products from Divisions and Implement a culture of continuous improvement.
- Ensure appropriate staffing and train for necessary competence levels.
- P&L responsibility, ensure the Service Business Line meets budgeted financial goals and objectives.
- Develop sales, promote, negotiate and manage service contracts.
- Launch new service products to the market.
- Control and follow-up targets and scorecards, as well as operational efficiency.
- Prepare for and represent the Service Business Line at local business boards.
- Ensure continuous improvement in customer satisfaction, maintain and develop relationships with key customers within the region.
- Lead the Team to achieve a high level of customer satisfaction adapting our organization and our processes to the needs of customers.
- To identify further growth opportunities for the company and implement an optimized mix strategy, within the different markets in the Sub-Saharan Africa countries (territory management).
To succeed, you will need
Educational and experience requirements:
- University education in engineering plus a minimum of 5 years’ experience across technical and business functions.
- Excellent command in English.
- Excellent analytical and financial skills.
- Proven experience of managing a technical team and driving service sales in industrial maintenance, preferably in the field of Motor Vehicle Industry assembly plants.
- Experience from data driven services and production technique consultancy.
- Knowledge and experience of assembly tools and tightening techniques is a plus.
- Thorough understanding of organizational finance.
- Valid driver’s license and willing to travel frequently within the Sub-Saharan Africa region.
Personality requirements:
- Dynamic, result oriented and self-motivating personality with an entrepreneurial spirit.
- Good organizational, planning and follow up skills.
- Team player and open-minded personality, with the ability to listen to people.
- Strong customer and quality focus with ability to keep commitments, seek feedback and continuously drive customer satisfaction.
- Excellent communication skills and the ability to interact with key customers at senior management level.
- Strong leadership skills, experience with leading a team is necessary.
- Strong conflict resolution skills, ability to cooperate and communicate efficiently with colleagues and business partners at all levels.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at our office in Jet Park, Gauteng, South Africa (ZA). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Positions will be filled in line with Atlas Copco Industrial SA (Pty) Ltd. values and Employment Equity Policy and Plan. Preference will be given to members of designated groups that are under-represented.
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