- Maintain cabin crew personnel records;
- Assist with Grooming for the Crew i.e. dress code, hygiene etc;
- Provide administrative support in the updating of manuals and other documents as and when required;
- Assist with capturing Flight Reports and Attendance Registers;
- Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;
- Coordinate new Employee On boarding;
- Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of IPad, any Training related documents and rostering requirements);
- Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew;
- Organize and coordinate events i.e. Wings Parade;
- Filing of all disciplinary records;
- Daily administration of leave applications;
- Contact crew to obtain information i.e. confirmation, sick notes, relevant documents etc;
- Compile meeting minutes;
- Assist with obtaining flight delay feedback from the cabin crew;
- Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;
- Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;
- Arrange meetings between cabin crew and assistant managers;
- Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;
- Assist with managing and calculating the cabin crew headcount;
- Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;
- Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.
- Grade 12 or Equivalent (Essential);
- Relevant tertiary education (Advantageous);
- 1-3 years Administration experience (Essential);
- Previous operations experience (Beneficial);
- Willingness to work overtime when required;
- Familiarity with the aviation industry's structure, including the specific operational context of cabin services and how they support broader airline functions;
- Knowledge of aviation regulations and standards governing cabin crew operations;
- Proficiency in administrative practices essential for document management, record-keeping, and report preparation, with an emphasis on meticulous documentation;
- Understanding of customer service principles tailored to aviation, balancing the needs of internal stakeholders (cabin crew relations) with external customer expectations;
- Proficient in the use of Microsoft Office (Word, Excel and Outlook);
- Strong administrative skills;
- Planning and organizational skills;
- Excellent interpersonal skills with internal and external customers;
- Good communication skills;
- Excellent attention to detail;
- Ability to multi-task and work effectively in a fast-paced environment;
- Immaculate time keeping;
- Ability to utilize digital tools for managing communications, documentation, and scheduling.
Personal Attributes:
- Professional;
- High integrity;
- Reliable and dependable;
- Ability to work independently or as a team.
Application Guideline:
- Email applications will not be accepted;
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right:
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
Closing Date: 23 June 2025
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