Card Forensic Investigator
Requisition Number-141224 - Veronica Manyike
Closing Date-08 August 2025
Location- Sandton
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Technical
Job Purpose
To conduct investigations in Nedbank by following forensic methodologies to mitigate fraud risk and criminal liability and ensure regulatory requirements are met.
Job Responsibilities
- Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, business strategy and CSI.
- Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
- Ensure work completed per plan and conduct investigations.
- Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims.
- Highlight implication of not implementing recommendations so that corrective action can be taken.
- Prevent further potential losses by alerting other banks of possible fraudulent transactions and identifying suspicious deposits.
- Conduct investigations and report fraudulent activities.
- Ensure regulatory standards for record keeping are met.
- Ensure provision for claims are made and regulatory requirements are met and report claims and corruption cases.
- Ensure consistency of sanctions for similar transgression.
- Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action.
- Gather and analyse relevant documentation received from clients.
- Obtain evidence and determine veracity of claims by requesting assistance from internal sources within Group Risk Services (GRS) as well as suppliers.
- Ensure client needs and expectations are met.
- Enable the implementation of recommendations and actions required.
- Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.
- Improve business performance and prevent further potential losses.
- Prevent further potential losses and alert Legal Insurance for provision in case of losses that are R1m and above.
- Prevent and/or reduce potential losses.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise.
- Support personal growth and effective performance.
- Maintain knowledge management and improve team success.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Preferably have completed a National Diploma or Degree in Forensic Investigation, Criminal Justice.
Minimum Experience Level
- Minimum 3 years experience in banking environment and/or conducting investigations
- 2–5 years of experience in fraud detection, card transaction analysis, or digital forensic investigations.
Technical / Professional Knowledge
- Ethics and Fraud
- Fraud investigation methodology
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Relevant regulatory, compliance and risk legislation
Behavioural Competencies
- Communication
- Continuous Learning
- Customer Focus
- Decision Making
- Managing Work
- Quality Orientation
Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please contact the Nedbank Recruiting Team at +27 860 555 566
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Please contact the Nedbank Recruiting Team at +27 860 555 566
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