We are seeking an experienced and compassionate Care Services Manager to lead our homecare services and ensure exceptional care delivery to our clients in their own homes. This is a pivotal leadership role where you'll oversee the strategic placement of qualified carers and nurses while maintaining the highest standards of care and client satisfaction. A key component of this role involves actively pursuing and securing contracts with major healthcare providers to grow our business.
Key Responsibilities
Care Management & Quality Assurance
- Oversee the delivery of high-quality homecare services to clients across various care needs
- Ensure compliance with all regulatory standards, policies, and procedures
- Conduct regular quality assessments and implement improvement strategies
- Manage client care plans and coordinate with healthcare professionals
Staff Placement & Coordination
- Facilitate the strategic placement of carers and nurses into client homes for both short-term and long-term assignments
- Match appropriate care staff to client needs, considering skills, experience, and compatibility
- Coordinate scheduling and ensure adequate staffing coverage for 24-hour care requirements
- Manage staff rotas and respond to urgent placement needs
Team Leadership & Development
- Lead, mentor, and support a team of care coordinators and administrative staff
- Recruit, train, and develop homecare staff to maintain service excellence
- Conduct performance reviews and implement professional development plans
- Foster a positive, supportive work environment focused on client-centered care
Client Relations & Business Development
- Build and maintain strong relationships with clients and their families
- Conduct initial assessments and develop personalized care packages
- Handle client concerns and complaints with professionalism and empathy
- Identify opportunities for service expansion and improvement
- Actively pursue and secure contracts with major healthcare providers, medical schemes, and corporate clients
- Develop and maintain strategic partnerships with hospitals, clinics, and healthcare networks
- Prepare proposals and presentations for potential major contracts
- Negotiate terms and pricing for large-scale care service agreements
Operational Management
- Manage division budgets and ensure cost-effective service delivery
- Maintain accurate records and reporting systems
- Collaborate with other departments to ensure seamless service integration
- Implement and monitor KPIs to track division performance
Essential Requirements
Experience & Qualifications
- Management experience in homecare, healthcare, or social care sector
- Proven track record in business development, sales, or contract negotiation (preferably in healthcare)
- Thorough understanding of care regulations, standards, and best practices
- Experience with care planning and assessment processes
- Demonstrated success in securing major contracts or partnerships
Skills & Competencies
- Exceptional leadership and people management skills
- Strong organizational and time management abilities
- Excellent communication, presentation, and interpersonal skills
- Business development and contract negotiation expertise
- Problem-solving mindset with ability to make decisions under pressure
- Proficiency in care management software and Microsoft Office Suite
- Financial management and budgeting experience
- Strategic thinking and market analysis capabilities
Personal Attributes
- Genuine passion for improving the lives of vulnerable people
- Empathetic and patient approach to client care
- Strong ethical standards and professional integrity
- Ability to work flexible hours and respond to urgent situations
- Full UK driving license and access to vehicle
Desirable Requirements
- Experience in a 24-hour care environment
- Knowledge of medical scheme and healthcare provider procurement processes
- Established relationships with major healthcare providers and medical schemes
- Previous experience in staff recruitment and retention
- Experience with tender processes and proposal writing
What We Offer
- Competitive salary commensurate with experience
- Medical Aid
- Ongoing professional development and training opportunities
- Supportive work environment with opportunities for career progression
About Ambition 24 Hours
Ambition 24 Hours is committed to providing exceptional homecare services that enable our clients to live independently and comfortably in their own homes. We pride ourselves on our person-centered approach and our dedicated team of care professionals who go above and beyond to make a real difference in people's lives.
This role is subject to an police check and satisfactory references.
