Search suggestions:

no experience
general worker
learnership
driver code 10
admin
teaching
data capturing
cleaning
driver
work from home
customer service
retail
office administrator
Cape Town
Stad Kaapstad
Johannesburg
Gauteng
Wes-Kaap
KwaZulu-Natal
Rustenburg
Kaapstad
Pretoria
Richards Bay
Gqeberha
Randburg
Apply

Channel and Product Fulfilment Operations Specialist

FirstRand
R 276 517 - R 350 132 a year
Johannesburg, Gauteng
Full time
2 weeks ago
Job Description
Hello Future Channel and Product Fulfilment Operations Specialist,

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

In this role, you will be required to engage in the execution and support of product and channel-related fulfilment processes, including processing client requests for channel setups and product activations.

You will also need to ensure accuracy, compliance with regulatory requirements, and timely completion of tasks, directly contributing to client satisfaction and operational efficiency.
Are You Someone Who Can:
  • Accurately process new client requests for channel access (e.g., online platforms) and product activations (e.g., trade finance or payment products).
  • Verify and manage client information related to product fulfilment, ensuring accurate updates in internal systems.
  • Ensure all setups and activations meet internal policy requirements and comply with industry regulations.
  • Collect, review, and manage client documentation needed for product and channel activation.
  • Act as the first point of contact for resolving product or channel-related issues during setup.
  • Liaise with internal teams such as IT, Risk, and Compliance to ensure seamless product and channel delivery.
  • Maintain proactive communication with clients, providing updates on activation status and managing expectations.
  • Update internal systems with client channel and product details to reflect accurate records of active services.
  • Conduct regular reviews of fulfilment processes to maintain accuracy and compliance.
  • Work closely with Product Managers to understand product requirements and timelines.
  • Ensure timely and efficient delivery of requested channels and products to meet client deadlines.
  • Maintain detailed records of all setup processes and interactions for audit and reporting purposes.
  • Identify and escalate potential risks in the fulfilment process.
  • Assist in the training of new team members on product and channel fulfilment processes.
  • Gather client feedback on product/channel setups and incorporate improvements into fulfilment processes.
You Will Be An Ideal Candidate If You:
  • have NQF Level 6 as the minimum qualification
  • have knowledge of Calypso, Murex, SMART
  • have an understanding of corporate client servicing environment
  • have experience in similar environment
You Will Have Access To:
  • Opportunities to network and collaborate
  • Challenging Work
  • Opportunities to innovate

Are you interested to take the step? We look forward to engaging with you further. Apply now!
#Post
#RMB
#LI-MM15
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
25/06/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Save Apply
Report job
Other Job Recommendations:

Coordinator - Order Fulfilment.Customer Operations

MTN
Roodepoort, Gauteng
•Capture and update order details accurately in relevant portals and systems.•Proactively identify and address any order errors,...
5 days ago

Online Support Staff – In-Store Fulfilment

Sizzled Pizza & Grill
Cape Town, Wes-Kaap
R 5 000 - R 6 000 a month
  • Receive orders from the online sales team via WhatsApp or a...
  • Pick and pack items accurately based on order details...
3 weeks ago

Channel Specialist

LGC
Randburg, Gauteng
Our broad range of reference materials and proficiency testing programmes is complemented by our experience in outsourcing and...
2 weeks ago

Specialist: Branded Channel

Vodafone
Mbombela, Mpumalanga
The role is meant to effectively support branded retail in terms of operational excellence in sales, service and customer...
4 weeks ago

General Manager - Enterprise Channel Partnerships.Enterprise Business Unit

MTN
Johannesburg, Gauteng
• To lead the MTN SA Enterprise business partnership development and optimisation across all sales segments and verticals namely,...
1 day ago