Job Title: Online Support Staff – In-Store Fulfilment
Department: Operations – Fulfilment
Location: Cape Town (Various Dispensary Locations)
Job Type: Full-Time | Shift-Based | 4–6 Days/Week (Including Sundays)
Reports To: OPerations Manager
Role Overview
We’re looking for reliable, detail-oriented Online Support Staff to join our growing fulfilment team. Based in-store at one of our Cape Town locations, you will ensure that online customer orders are accurately packed and dispatched in a timely manner. This is a full-time, shift-based role best suited to individuals who thrive in a structured, high-performance environment.
Key Responsibilities
Order Fulfilment & Packaging
- Receive orders from the online sales team via WhatsApp or a central order tracker
- Pick and pack items accurately based on order details
- Use plain packaging and label each parcel with customer details
- Perform final quality control before dispatch
Driver Dispatch & Coordination
- Prepare orders for pickup by store drivers
- Brief drivers on delivery addresses and order details
- Log dispatch data such as order ID, driver name, and dispatch time
- Notify the online team when each order leaves the store
Inventory Communication & Exception Handling
- Alert the online team when stock is low or unavailable
- Suggest product alternatives and await approval
- Report missed or delayed driver pickups
- Monitor packing materials and request replenishment as needed
End-of-Shift Reporting
- Submit a daily shift report to the Online Sales Manager and Operations Manager
- Reports should include:
- Number of orders packed and dispatched
- Any delivery delays or failed deliveries
- Product availability or substitutions
- General notes or observations from the shift
Shift Structure
This is a rotational shift role. Staff work 4–6 days per week, including alternating weekends, in compliance with the Basic Conditions of Employment Act (BCEA).
Shift A
08:15 – 15:45
Includes a 30–60 minute lunch break
Shift B
15:15 – 22:30
Includes a 30–60 minute dinner break
Minimum Requirements
- Matric (Grade 12 certificate)
- Able to work shifts, weekends, and public holidays
- Able to stand for long periods and lift up to 10kg
- Proficiency in WhatsApp, Google Sheets, and email
- Clear verbal and written communication
- Team player with attention to detail and reliability
- Experience in retail, fulfilment, or logistics preferred
- Knowledge of cannabis products is a plus but not required
What We Offer
- Be part of a growing and innovative cannabis retail business
- Gain experience in e-commerce fulfilment and logistics operations
- Structured shift scheduling and fair rotation
- Career growth opportunities within a fast-paced company
Job Types: Full-time, Permanent
Pay: R5 000,00 - R6 000,00 per month
Work Location: In person
Application Deadline: 2025/06/07
