Job Description

About RMB

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

You will be an ideal candidate if you:

• Contribute to cost efficiencies through responsible utilisation of work-related resources.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Establish relationships with relevant individuals and departments to deliver on work expectations. 
• Adhere to relevant service level agreements to build trust in the relationship.  
• Deliver customer service through adherence to quality service standards.
• Execute own work in accordance with the organisational values and code of ethics. 
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution. 
• Identify and escalate risk as normal part of work.  
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards. 
• Work with enhanced processes and procedures to maintain operational efficiencies. 
• Deliver work in an accurate manner to ensure consistent results.  
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.  
• Adhere to quality standards, turnaround times and  
• Company policies and procedures  
• Complete relevant administration, reporting and updating of information accurately and on time. 

Additional Requirements for the role:

• Provide secretarial support to all Risk and Credit board and committee meetings when required and record all   key decisions and discussion items.  
• Provide secretarial support to Credit and related committee meetings and recording all key decisions and discussion items (minute taking).
• Prepare agendas in liaison with the chair and/or other relevant stakeholders, monitoring the progress and scheduling of the committee's business to ensure that meetings run smoothly according to set guidelines.
• Assist with the preparation and signature of all documents and obtaining ad hoc resolutions, etc.
• Ensure delivery on agreed timelines. Meet set turnaround times while ensuring reliability and accuracy.
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.
• Establish sound relationships with relevant individuals and departments to deliver on expectations.
• Maintain confidentiality of all items discussed in the committee meetings.
• Ensure that information is dispatched timeously to all stakeholders to enable them to prepare adequately for meetings.
• Ensure policies and instructions are communicated to the relevant persons.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.