Job Advert Summary
We're seeking a dedicated individual to welcome new members and manage the maternity process. You will be responsible for receiving, investigating, and resolving broker inquiries promptly, ensuring excellent and high-quality service at all times. If you're passionate about delivering top-tier support, we want to hear from you!
Minimum Requirements
- A minimum of Grade 12 Qualification.
- Sound knowledge and understanding of the Medical Aid Industry (New Business and Underwriting).
- A tertiary qualification would be desirable.
- Excellent problem solving and decision-making skills.
- Effective telephone, business communication, writing and administration skills.
- Must be a strong team player and be able to work under pressure.
- Computer literacy and exposure to Medical Administration system.
Duties and Responsibilities
- Capture new members'/ dependants' details on the administration system using application forms to register new members and dependants on the system.
- Maintain and update SLA on business register on a daily basis.
- Quality check and activation of new member applications, on-line applications as well as adding of dependents.
- Follow-ups with regards to new member’s applications in all statuses.
- Answering calls, responding to all written correspondence, and dealing with all enquiries timeously, efficiently, and effectively through to resolution
- Assist New Business on ad-hoc tasks
- Rendering professional and quality service to Members, Brokers, and our clients
- Responsible for Welcome call to new members to welcome them to the scheme and confirm member’s information.
- Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate
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