Mission/ Core purpose of the Job
Responsible for managing the administrative relationships with MTN Digital’s suppliers and mobile advertising, content and WASP partners. This includes:
• Partner onboarding, vetting and validation facilitation
• Remittances and invoicing where not automated
• Partner Contract and formal communication filing management
• Management, implementation and updating on change requests from Partners.
• Cost of Sales account analysis for all CDO content and WASP cost centers to ensure accuracy working with the Revenue Assurance team.The Coordinator: Digital Services ensures that MTN’s business partners are paid accurately and timeously, whilst upholding the highest standards of compliance with MTN policies and procedures.
The Coordinator: Digital Services reports to the General Manager: Digital Services
Context (Global influences, environmental / industry demands, organizational mission etc.)
MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets including MTN SA. The CDO Coordinator: Digital Services must therefore ensure the successful delivery in context of:
- An expertise-based multicultural organisation
- A dynamic and evolving field of Telecommunications
- Revolutionary workforce practices which are bringing together global labour markets
- Management of executive and local shareholder expectations across MTN SA and Group
- Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
- Dynamic legal and regulatory environment
- Convergence in SA and exploration of non-traditional revenue streams requiring complex interpretation and structuring
- Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
- Rapid horizontal and vertical expansion of MTN SA, in terms of size, products, customers and geographic distribution
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
• Partner liaison for all account payments and remittance queries.
• Partner onboarding, service creation & management, report verification, and loading of revenue shares for new partners on MTN systems.
• Liaison with MTN business units for service cancellation and activation on the Network
• Creation of partner accounts to access automated remittances for invoicing.
• Partner and account management on Master Data, application for payment hold releases.
• Liaising with Group treasury for SARB approvals applications of international partners and coordinating the relevant paperwork.
• Creation of CR’s for system, reporting changes, updates and enhancements and logging these with the project teams and tracking progress thereof.
• Ensuring all CDO contracts and required partner documents are acquired, processed and managed.
• Responding to client queries on all CDO issues and managing escalations.
• Manage, implement and update on change requests from Partners.
• COS account analysis for all CDO content and WASP cost centers to ensure accuracy working with the RA team.
• Manage competition process required by Partners who offer competitions and/or prizes to our customers
General Administration
• Manage the day-to-day administration of the department and assigned General Manager and CDO direct reports
• Manage the General Manager’s diary to ensure all bookings/ meeting requests and appointments are coordinated, booked and scheduled expertly minimizing time delays in between appointments working in close collaboration with the Executive Assistant CDO
• Stand in for the Executive Assistant CDO when she is on leave and/or not available
• Tactfully manage sensitive matters and information regarding particular issues within the Department
• Provide professional client service when dealing with internal and external customers
• Assist the Executive Assistant CDO, where required, to coordinate the organisation of social events connected to the Digital business unit. This includes the preparation of costing, managing the budget and coordinating all activities for the success of the event.
• Assist the Executive Assistant CDO, where required, to process all requisitions accurately and on time for the department
• Assist the Executive Assistant CDO, where required, with planning and coordinating of departmental meetings and presentations ensuring all meeting rooms are booked including equipment and where meetings are held virtually (MS Teams, Zoom, Skype, etc.) ensure that all invites contain the necessary links and invitees are informed of time-slot allocation where applicable
• Assist the Executive Assistant CDO, where required, with department assistance and ad hoc tasks such as order and delivery requests, departmental GCA activity coordination, etc.
Documentation and Filing
• Coordinate the receipt and management of all required partner documents in order to comply with MTN’s Partner Onboarding Policy
• Develop and maintain an efficient documentation and filing (electronic and hard copy) process
• Cross- examine documents for the department and General Manager’s review to ensure quality control and compliance with MTN policies
• Process and log all other departmental requests whether they are manual or electronic (Aveksa, Oracle, etc.)
Taking Minutes
• Provide administrative services to the General Manager Digital Services and other direct reports of the CDO where required including minutes of meetings. Then prepare, verify and distribute to all attendees within agreed timelines (within 24hrs, 48hrs etc)
• Ensure that agenda items are listed and that action items are updated
Reporting and Communication
• Prepare a summary report per month on activity within the department including changes made to the Billing system whether change requests and/or additional services and partners loaded and/or revenue share changes
• Remittance, invoicing and payment of partners on Content, Premium rated services and mobile advertising
• Respond to client queries on all issues and immediately escalate to the leadership team where required
• Communication of Delegation of Authority (DoA) etc. from the General Manager
• Handle assigned General Manager’s internal and external designated correspondence
Ways of Working
- Collaborate: Connect with people; Collaborate across functions, operations and different cultures. Share experience and knowledge that leads to a learning organization, creating sustainable expertise which drives the development of people and innovative products.
- Deliver: Anticipate situations, communicate and drive initiative to overcome them. The result is a swift and on time delivery of qualitative and quantitative results.
- Vision: From analyzing the situation inside and outside the company and seeing opportunities until communicating new ideas for sustainable business strategies, products, services and ways of working. The end result is an inspiring vision on how to succeed in our markets with our consumers in the center.
- Change: From embracing change until driving and facilitating the implementation of change and handling of resistance for senior people. The end result is an on-time implementation of change projects and actions while maintaining a high level of motivation and commitment.
Owning: Take responsibility for own results as well as for company results and values. Stimulate this attitude in others, make co-workers accountable. The end result is pro-activity, creativity and motivation: capable people who take ownership.
Job Requirements (Education, Experience and Competencies)
Education:
• 3 year Degree / Diploma or related
Experience:
• A minimum of 3 years administration experience providing support to Senior Level management / Senior level teams
• Experience in administrative support for top management personnel of a reputable company, with local and international operations
• Must have existing relationships and proven track record in working with B2B Clients
• Must be forward thinking, proactive and resilient, to ensure that you are always thinking ahead and actioning and aligning tasks to assist the Senior Leadership role
Must have a proven track record of handling high level Customers and arranging all their engagements and prioritising these engagements.
Competencies:
Functional Knowledge:
Skills
- Business Acumen
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
We are a purpose and value-led organization.
At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
