Introduction
Momentum Health, an entity of Momentum Metropolitan Group delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
- To create, optimize, configure, implement, and maintain automated procedures while providing technical expertise, support, and guidance to enhance processes and drive business efficiency through
- To assist in technical requirements and analysis of automation of processes used in the Wellness business.
- To assist IT Helpdesk with end-user support
- To test new features and enhancements
- Understand our business / client and the client journey / experience
- Assist Product Owner in day-to-day tasks and requirement gathering and analysis
- Assist with user and client journey mapping
- Prepare wireframes
- Project manage special projects in our team
- Measure our deliverables via sprints and sprint planning
Requirements
- Specific understanding of operational processes within the Wellness business, including case management, call center operations, and membership management, and Occupational Healthcare, to effectively support operational requirements.
- Ability to translate business requirements into wireframes
- Strong proficiency in using Microsoft Word and Excel for documentation, data analysis, and report generation, ensuring accuracy and clear presentation.
Duties & Responsibilities
- Provide high-quality business operation and technical support to maintain organizational processes, ensuring smooth operations.
- Apply innovative/creative thinking by identifying gaps, proposing solutions/enhancements, and presenting them to maximize process efficiency.
- Assist and collaborate with stakeholders to address development requirements to ensure excellent service delivery in all the Workplace Wellness workstreams, as per agreed-upon standards.
- Provide technical assistance to QA, Care Centre, OH and CRM team, offering expertise and support as needed
- Ensuring effective delivery of integrated health programs and workflows through the management of relationships with strategic various stakeholders.
- Identify system shortcomings and make recommendations to improve service delivery
- Contribute to a positive culture that prioritises relationships, feedback, and exceptional client
- Assist the team with the client query processes, tracking and resolving queries accurately, and utilising them as opportunities for improvement.
Competencies
- Communication skills (written and verbal)
- Interpersonal skills
- Multitasking skills
- Problem solving skills
- Root cause analysis skills
- Collaboration skills
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