Are you a detail-oriented, proactive professional with a passion for delivering exceptional customer service in a fast-paced environment? We’re looking for a Customer Operations Coordinator to support both internal teams and external clients in managing electronic devices used in clinical trials. In this critical role, you'll help ensure that devices are accurately managed, shipped, and tracked—contributing directly to the success of life-changing clinical studies around the globe.
If you thrive on collaboration, enjoy solving problems, and are ready to make a meaningful impact in the pharmaceutical and clinical research industry, we encourage you to apply!
ROLE PURPOSE
Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.
KEY ACCOUNTABILITIES:
1. Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
2. Attend project kick off meetings and client calls, as required
3. Point of contact for Client Services queries or questions
4. Responsible for generating internal export documentation
5. Responsible for ordering printed materials on behalf of clients, as directed by Client Services
6. Liaise with Client Services and external service providers to manage and communicate any shipment delays
7. Promote continual improvement within the Customer Operations area
8. Other responsibilities as required
DECISION MAKING AND INFLUENCE
• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance
KNOWLEDGE, SKILLS & ATTRIBUTES
1. Adherence to site Health & Safety
2. Accurate data entry and computer skills
3. Excellent written and verbal communication skills
4. Excellent organization skills with the ability to prioritize
5. Must be able to deal effectively with all levels of the organization
6. Must be a team-oriented person with a “can do” attitude.
7. Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage
Desirable:
1. Experience of fast paced customer services environment
2. Experience of a warehouse environment
3. Experience in import / export of pharmaceuticals or electronic devices
Why Join Signant Health?
At Signant, your work helps bring new treatments to patients faster. You’ll be part of a supportive, growth-oriented team where your contributions matter and where you can expand your skills in a global, innovative environment.
At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
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