Job description
THE FREIGHTMORE GROUP OF COMPANIES
Customer Service Agent – CPT
Minimum Requirements:
- 2 years in the freight industry in a similar role
- Grade 12 or equivalent
- Sound geographical knowledge of Cape Town
- Administration and organizational skills
- Parcel Perfect Experience
- Problem solving
- Reliable and trustworthy
- Must be a team player and adapt to change easily
- Parcel Perfect proficiency is essential
- Attention to detail and accuracy
- Excellent communication skills (Proficient in English & Afrikaans)
- Fully computer literate
- Previous customer service experience
Key Performance Areas:
- Resolving customer queries.
- Booking and allocating collections
- Book delivery appointments
- Do rate quotations as and when required
- Follow up with 3rd parties/agents on shipments
- Notify customers of service delays
- Tracking and Tracing of shipments
- Liaise with other depots with regard to collections and deliveries
- Liaising with management with regards to customer queries.
Job Type: Full-time
Pay: R8 000,00 - R10 000,00 per month
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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