About Us
We currently seeking an Administrator who will be based in Cape Town. The Administrator will oversee and manage the documentation processes within the unit. Their task is to ensure that all aspects of the business is documented correctly and securely filed. The Administrator will ensure that the timekeeping of the unit is up to date and ready for month end extraction and that the unit has sufficient stock and consumables to ensure service delivery. The suitable candidate will support the Contract Manager in all tasks required.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
- Prepare the housekeeping room attendants task sheets
- Update the status of rooms on the pms system
- Field calls from hotel teams, guests and suppliers and action accordingly
- Follow up on the status of the departure rooms after 10:00am and ensure the teams know what and when to action
- Assist the manager to alert of absenteeism and phone for replacement staff
- Assist with the prp management
- Office support
- Balance multiple tasks efficiently, such as answering phone calls, assisting customers, and managing administrative duties.
- Escalate any serious issues to management when necessary
- Address guest inquiries and concerns promptly and professionally.
- Serve as a point of contact between guests and various hotel departments (housekeeping, maintenance, etc
- Handle correspondence, including emails and phone calls.
- Effectively deal with complaints by attempting to resolve them or forwarding them to the right manager
Skills and Competencies
- Communication Skills
- Computer Skills
- Attention to detail
- Public Interaction
- Interpersonal skills
- Data Entry Skills
- Interpersonal skills
- Typing Skills
Qualifications
- Grade 12 / Matric
- Admin certificate highly advantageous
