Job Advert: Duty Manager – Hospitality & Guest Experience
Are you an experienced hospitality professional ready to take on a key leadership role in a dynamic, high-standard environment? We are seeking a Duty Manager with a passion for guest service, team leadership, and operational excellence to help us deliver unforgettable guest experiences.
Key Responsibilities:
Guest Services:
- Ensure exceptional guest satisfaction by overseeing front-of-house operations.
- Address guest inquiries and concerns promptly and professionally.
- Greet and engage with guests to ensure an enjoyable and personalized experience.
Staff Management:
- Lead, train, and inspire a team of guides and front-of-house staff.
- Assign duties, monitor performance, and provide ongoing support and feedback.
- Foster a collaborative and motivated team environment.
Daily Operations:
- Oversee and coordinate guest activities, including game drives, guided tours, and excursions.
- Support restaurant operations, including guest greeting, seating, and ensuring high standards of waiter service.
- Train front-of-house personnel in food and beverage service standards.
Resource Management:
- Manage daily use of vehicles, equipment, and supplies to ensure smooth operations.
- Monitor operational readiness and maintenance of essential resources.
Health & Safety:
- Uphold and enforce safety protocols for both guests and staff.
- Promote a safe and secure environment across all operations.
Qualifications:
- Degree or diploma in Hospitality Management or a related field (preferred)
- Proven experience in a supervisory or management role within hospitality or tourism
- Strong knowledge of food and beverage operations
- Excellent leadership and communication skills
- First Aid and CPR certification (advantageous)
- Resilience and adaptability in dynamic, fast-paced environments
- Strong problem-solving skills and the ability to remain calm under pressure
If you're ready to make a meaningful impact, lead by example, and deliver exceptional service every day, we’d love to hear from you!
Apply now and be part of a team that makes every moment count.
Job Type: Full-time
Ability to commute/relocate:
- Klein-Brakrivier, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Experience:
- Duty Manager: 1 year (Preferred)
Work Location: In person