About the job
Looking for an Executive Housekeeping Manager for a leading property area specialist in Camps Bay and Clifton, with divisions devoted to sales, holiday rentals and long-term rentals. Company founded in 2003, with decades of experience they offer a personalised & professional service which far exceeds that of the competitors.
Mission for the Role
The primary purpose is to ensure every Cape Town property is immaculately clean, guest-ready, and stocked to brand standards through efficient scheduling, rigorous SOPs, and a high-performing housekeeping team. The Housekeeping Manager oversees daily operations, supplier partnerships, and continuous improvement across the department, delivering pristine homes, and motivated housekeepers that enhance guest satisfaction, protect partner trust, and uphold the brand promise.
Outcomes & Key Accountabilities
- Cleaning Operations Management:
All scheduled cleans—including turnovers, mid-stays, post-maintenance, and deep cleans—are completed at least 1 hour before guest arrival. Rostering, checklists, and task closure are managed and tracked via Boom (Company Operations System).
- First-Pass Quality & Brand Standards Compliance:
Maintain a ≥ 95% first-time pass rate on QC inspections. Embed and maintain the company Cleaning Standards Manual and SOPs; respond promptly to QC audit findings with corrective action.
- Maximise Labour Utilisation and Partner Value:
Monitor and manage housekeeping rosters to optimise productivity, ensuring that paid labour delivers maximum value to property partners—even when properties are unoccupied. This includes scheduling preventative deep cleans, off-peak inventory checks, amenity top-ups, and light property resets during downtime. Actively reduce idle time, and align housekeeping output with occupancy trends, partner expectations, and cost-efficiency goals.
- Stock Control & Supply Chain Efficiency:
Maintain stock levels of linen, towels, amenities, and consumables with <2% variance. Monitor per-clean costs, negotiate favourable supplier contracts, and ensure optimal inventory planning based on occupancy.
- Build and Lead a Motivated Housekeeping Team:
Recruit, train, and retain high-performing Housekeeping Leads and team members. Drive pride, accountability, and consistency through coaching, SOP refreshers, and engagement initiatives.
- Complaint Resolution & Stakeholder Communication:
Cleanliness-related guest issues resolved within 2 hours. Maintenance and quality concerns flagged proactively to the relevant department. Partner-facing reports and updates delivered via Partner Success Managers.
- Cost & Budget Control:
Ensure department operates within budget; optimise cost per clean and reduce cleaning cost per stay YoY. Staff are fairly remunerated, and Partner charges remain transparent and appropriate.
- Health, Safety & Sustainability Compliance:
Enforce health and safety protocols, including chemical handling and PPE use. Pilot and track eco-friendly cleaning initiatives and water-wise practices.
System Governance & Reporting:
- 100% of cleans, stock movements, and supplier SLAs are logged and closed in Boom. Monthly dashboard distributed by the 5th of each month.
Key Performance Indicators
Clean Completion Timeliness
Target: 100% of scheduled cleans completed ≥ 1 hour before guest arrival.
First-Pass QC Rate
Target: ≥ 95% of properties pass QC inspection without needing re-cleaning.
Core Competencies (General Success Traits)
Accountability
Owns outcomes across people, process, and presentation. Ensures no excuses—only clean, guest-ready homes.
Operational Rigour
Brings order to chaos through systems, checklists, and well-coordinated cleaning flows.
Problem Solving & Initiative
Anticipates cleaning challenges and acts proactively. Ensures last-minute issues are resolved without fuss.
Results Orientation
Focuses on cleanliness outcomes, timeliness, and cost control—not just activity volume.
Integrity & Trustworthiness
Operates transparently with staff, suppliers, and partners. Takes pride in quality and fairness.
Requirements added by the job poster
- 5+ years of Hospitality experience
- Valid driver's license
- 5+ years of experience in Management
- Authorized to work in South Africa
Salary:
· Highly negotiable
· Retirement annuity
Job Type: Full-time
Work Location: In person
Application Deadline: 2025/07/11