takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Compliance Controller to join our Johannesburg Team. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Your responsibilities will include:
· Monitor and report on franchise and driver performance and operational compliancein the field
· Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
· Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
· Assist in the continued improvement of SOP’s for across the delivery network
· Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
· Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
· Manage and work to improve weekly KPI’s at franchise level
· Conduct regular audits to assess & measure performance and compliance
· Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
· Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
· Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
· Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address
Attributes required:
· High energy, self-starter, high level of initiative, creativity and adaptability
· Project management and ability to prioritise focus according to set deliverables is critical
· Auditing SOP compliance
· Execution oriented and operationally pragmatic
· Understand how technology works for business
· Hands-on field and operational experience
· System and process-orientated
· Attention to detail while still seeing the bigger picture
· Understand convenience and customer service
· Comfortable with change and able to engage with colleagues to assess and refine approach
· Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
· Organization and sound communication will be key success factors of a Compliance supervisor (Franchise)
Qualifications & Experience:
· 3 yrs experience in a client-facing role in an operational environment or similar required
· A degree or equivalent work experience in process analysis and management
· Ability to analyse data and create reports
· Proficient in Microsoft Office (word, excel & powerpoint) required
· Proven track record in operational delivery and execution
· Operational experience managing an outlet, hub or a restaurant will be advantageous
· Previous hospitality/retail franchise working experience will be advantageous
· Training experience in an operational setting will be advantageous
· IT or tech savvy will be advantageous
· Field-based work experience
· Previous experience in the logistics industry is not required
· Excellent communication and interpersonal skills
· Keen attention to detail
· Able to coordinate across functional teams to promote efficient operations
· Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
