Do you enjoy being the first point of contact of helping our customers?
Would you like to be part of a collaborative and supportive team?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
This position plays a critical role in ensuring the smooth and efficient execution of customer fulfillment operations at LexisNexis. It is both a core driver of day-to-day order processing and a strategic contributor to process innovation and continuous improvement. As a GCF Specialist, you’ll manage customer orders while also leading initiatives that modernize how we work, using tools like Salesforce (SFDC) and CPQ, automation technologies, and data analytics to increase efficiency and impact.
Responsibilities
Processing and managing customer orders accurately across all contract types, ensuring timely and correct fulfillment
Resolving complex fulfillment issues by investigating root causes and coordinating with internal teams
Serving as a trusted advisor and subject matter expert across GCF operations
Leading or contributing to cross-functional projects that improve fulfillment workflows and tools
Analyzing data to identify operational inefficiencies and recommending automation or process enhancements
Championing new technologies and practices, helping teams adopt system changes effectively
Collaborating across departments (Sales, Legal, Customer Support, Finance) to align and improving end-to-end order processes
Supporting training, documentation, and knowledge-sharing efforts within the GCF team globally
Requirements
Have experience in order processing, customer operations, or fulfillment-related roles
Be proficient in Salesforce (SFDC), CPQ, and related CRM platforms
Have strong analytical skills and a data-driven approach to solving problems
Show excellent communication and collaboration abilities across teams and regions
Able to balance detailed operational work with broader project initiatives
Be adaptable, organized, and self-driven in dynamic environments
Show familiarity with automation tools, Lean/Six Sigma, and order-to-cash systems (e.g., Oracle, SAP)
Demonstrate the ability to lead projects, manage change, or roll out new tools/processes
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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