Who we are
Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.
We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually.
We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.
Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.
We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.
We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast.
Grow With Us.
About the team
The Customer Operations Group ensures that every Yoco merchant experience—across support, fulfilment, onboarding, and logistics—is frictionless and delightful. We're the bridge between products, systems, and humans, helping Yoco deliver on its promises.
About the role
As Head of Supply Chain, you’ll lead the strategic evolution of Yoco’s global supply chain. From supplier partnerships to reverse logistics, you’ll architect systems that scale efficiently while improving speed, cost, and customer satisfaction. You’ll be a key operational leader supporting growth across hardware, commercial, and financial streams.
This role is for a builder: someone who blends analytical sharpness with grounded logistics experience, and who thrives on seeing their systems in motion.
What you will be doing
Own the global supply chain strategy across warehousing, inventory, logistics, hardware operations and fulfilment.
Lead integrated planning with cross-functional teams including Product, Finance, and Sales.
Evolve supplier and manufacturer partnerships to drive performance and flexibility.
Optimise cost-to-serve and improve delivery SLAs, inventory health, and service quality.
Build and lead a high-performing team across operations, hardware, and planning.
Embed scalable fulfilment systems, data visibility, and compliance across markets.
Success Looks Like
High customer satisfaction (CSAT/NPS) for fulfilment.
Strong SLA delivery for devices and replacements.
Reduced stock ageing, improved accuracy, and reduced cost-to-fulfil.
Resilient and scalable vendor network.
Reliable hardware operations.
About you
8+ years leading supply chain operations in high-growth environments.
Strategic mindset with deep operational chops—can flex from warehouse to boardroom.
Experience with ERP, WMS, OMS systems and fulfilment analytics.
Strong background in hardware fulfilment and vendor ecosystem management.
Proven people leader with the ability to scale systems and teams globally.
Exceptional communicator who thrives on clarity, execution, and challenge.
The people we’re looking for
You're proactive and strategic. You operate with humility and intensity. You’re a builder, challenger, and integrator. You think about impact, not activity. You close the loop.
We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.
Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.
So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.
You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.
At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.
If this sounds like your kind of challenge, apply below and come grow with us.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
