Head - Prepaid Planning and Operations.Consumer Prepaid

Company Overview, Vision & Values

We at MTN SA are a purpose and value-led organization.
At MTN SA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
 

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.
 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Mission/ Core purpose of the Job

The Head - Prepaid Planning & Operations will be responsible for directing, managing and orchestrating all the activities and priorities of the Chief Consumer Prepaid Officer
(CCPO). 

This responsibility includes implementation and consolidation of strategic initiatives and projects as well as reporting to ensure synergy between the CCPO’s office and the rest of MTN SA including MTN Group. In addition, this role will oversee all Consumer Prepaid Strategic and Operational Business Planning and Forecasting as well as the management and implementation of the Prepaid strategy and priorities whilst cross-collaborating with the rest of the MTN SA divisions to communicate performance against the business plan objectives. 

This will include identifying the commercial opportunities, through sales and/or marketing insights, by leveraging geographical information systems (GIS) data, including population, social-demographic, consumer segmentation, with network technology, coverage and capacity, aligned with current and planned prepaid product offerings. 

Lastly, this role will ensure the management of all MTN SA Risk & Compliance Prepaid initiatives inclusive but not limited to Project Fortress/Rubix,POPI, Internal Audit, Business Continuity, BBBEE etc.
 

Key Activities & Responsibilities

Strategic & Operations Management / Running of the office of the Chief Consumer Prepaid Officer (CCPO)

• Drive the development of the Consumer Prepaid strategy, business plans and the alignment of those plans with MTN SA Strategy.
   
• Ensure effective operational implementation of the Consumer Prepaid business priorities.
   
• Define an operational governance framework by developing frameworks, templates and reporting tools for adoption within Consumer Prepaid.
   
• Collaborate with the Consumer Prepaid Leadership office to drive priorities, integration and communication across the MTN SA.
   
• Advise and support the CCPO with opportunities for operational improvements to manage the division
  To coordinate the integration of different Consumer Prepaid functions and cross functional business priorities to deliver on the MTN SA strategy.
   
• Support Consumer Prepaid with the periodic review and tracking of business unit performance targets in line with the wider organisation.
   
• Drive operational efficiencies through the delivery of effective business processes and systems.

Planning and Commercial Strategy Leadership

• Develop Consumer Prepaid strategies in alignment with overall MTN Strategy to devise the annual operating plans, KPIs and revenue targets. Alert stakeholders to potential opportunities and risks relating to MTN SA.
   
• Coordinate the planning across the Consumer Prepaid functions and ensure that product/segment/channel strategies all support the Prepaid objectives.
   
• Collaborates with Brand and Marketing to advise on marketing approaches based on prepaid product performance.
   
• Manages internal stakeholders who contribute to or can influence the Consumer Prepaid business planning (e.g. Customer Experience and Risk)
   
• Drive the execution and implementation of operational plans, initiating corrective actions where necessary.
   
• Ensure that operational plans and models comply with processes and procedures across MTN SA.
   
• Consider and drive best practice, continuous improvement and innovation at process and procedure level.
  Construct, implement and fine-tune methods, processes and systems to enhance effectiveness and meet goals.
   
• Define, implement and maintain Consumer Prepaid Customer Segmentation which will foster targeted strategies across MTN SA.

Reporting and Performance Management

• Management of the daily, weekly and monthly reporting framework for the Consumer Prepaid division
   
• Work with the relevant functional team to prepare weekly and monthly reports for the Consumer Prepaid division
  Interpret business KPIs to support Consumer Prepaid and the functional heads to achieve their strategic objectives
   
• Support the CCPO with the development of strategic, reporting and operational presentations to manage the division
   
• Support the Consumer Prepaid teams with business case tracking and benefit realisation of initiatives  
   
• Develop appropriate analytical models and reports to support informed decision-making
   
• Understand and document existing and new governance and business processes and requirements
   
• Gather input from cross-functional departments to develop operational reports for the division
   
• Ensure traceability of requirements from business through to development and implementation
   
• Identify and prepare relevant information and data for reporting purposes
   
• Make assessments of and draw solutions from analysis and data
   
• Report monthly on issues relating to performance management in accordance with the measurement KPIs set by the organisation
   
• Appraise the CCPO on significant deviations from defined performance metrics

Geo-Marketing Analysis & Enablement

• Responsible for the identification of patterns, trends, and forecasts to support and enable the sales of prepaid SIMs & propositions. 
   
• The data, insights and modelling must inform targeted sales and marketing campaigns, based on providing the right product offering to the right prepaid consumer – this includes base movement, data usage with revenue, aligned with technology availability, coverage, and capacity.
   
• Develop and collate market insights with supporting recommendations on channel, regional and competitor activities and forecasted trends, to enable go-to-market, sales, marketing and CVM-led campaigns.
   
• Identify the commercial opportunities, through sales and/or marketing insights, by leveraging GIS (geographical information systems) data, including population, social-demographic, consumer segmentation, with network technology, coverage and capacity, aligned with current and planned Prepaid product offerings. 
   
• Manage the creation of interactive maps and dashboards that visualise key sales and marketing metrics for informed decision-making.
   
• Provide detailed analysis of the sales performance of the regions, across channels, against business plan and sales targets, aligned to the strategies and plans. 
   
• Manage development of tools, models and frameworks to enable the regions to measure, track and drive performance.

Compliance and Risk Management

• Utilise appropriate models for analysing potential risks to the business, taking a 360-degree view of the Prepaid consumer risk profile
   
• Facilitate risk assessments for all operational processes to identify risks inherent to the design, management or performance of business processes, procedures, systems, and people. This involves conducting interviews and workshops with Senior Management and documentation of risk registers and reports.
   
• Develop risk mitigation controls and with ownership by the business units for controls and mitigation action plans.
   
• Determine effectiveness/ineffectiveness of defined controls using control testing or validation methods and arrive at the residual risk.
   
• Regular review of controls to improve design towards automation and risk prevention.
   
• Ensure RACMs are maintained and updated in line with changes to operational processes and controls
   
• Ensure that risk management system(tool) is implemented and fully utilised to automate the risk management process within Consumer Prepaid BU
   
• Ensure ongoing risk identification, assessment and reporting to the stakeholders
   
• Provide input into the development of procedures and processes for Crises Prevention and Management
   
• Ensure the implementation of procedures and processes for Crises Prevention and Management
   
• Provide input into the insured and uninsured risks of the company
   
• Perform regular reviews of the risk processes followed by the business units and report on progress
   
• Perform in-depth evaluations on key risks within the organization
   
• Analyse and advise on costs associated with risk non-compliance maintenance and prevention
   
• Assist business in developing risk controls, risk prevention strategies and business continuity plans
   
• Design stress scenarios to measure the impacts of unusual market and operational conditions
   
• Support the ERM environment in aligning to other disciplines within Consumer Prepaid BU
   
• Manage and ensure proper implementation of risk projects that are in-housed by Consumer Prepaid BU

Continuous Improvement

• Play a critical role in creating thought leadership (area-specific trends , industry best practice) within the Prepaid BU space
   
• Research and keep abreast of new innovations , identify and share leading practices, concepts and benchmarks on a continual basis with own teams
   
• Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace
   
• Identify new revenue streams and market growth opportunities to expand market presence
   
• Monitor true-value metrics to measure the impact and benefit of the function to MTN SA

People Leadership

• Create a culture of ensuring customer commitment throughout the BU by empowering employees to service the customers and provide for their current and future needs
   
• Set integrated goals and objectives for the Regional team within MTN to achieve a future-focused, future-fit high-performing organisation
   
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
   
• Exhibit leadership qualities to retain talent, drive people initiatives
   
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
   
• Create and implement personal development plans
   
• Define the KPIs that will be cascaded down to each area
   
• Manage Performance and identify training needs. Coach and guide subordinates
   
• Outline, develop and deploy change management practices and activities where required and as guided, and in collaboration with HR colleagues
   
• Enable and model healthy employee relations and collaborative teamwork
   
• Manage diversity, develop, and embed an Employment Equity plan for the business area
   
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
   
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour.

Job Outcomes / Results

• Prepaid Revenue, Customer and Margin growth
• Annual Business Plan and ongoing KPI/initiatives tracking
• Identification of commercial opportunities with a link to prepaid product offerings via GIS
• Oversee end-to-end Consumer Prepaid reporting including financial and nonfinancial metrics
• Identifies and assesses new revenue opportunities and associated risks
• Prepaid Risk & Compliance Matrix along with roles and responsibilities
 

Job Competency Card Level

• Strategic Leadership And Commercial Acumen: Expert
   
• Customer-centric leadership: Expert
   
• Product And Segment Lifecycle Management: Expert
   
• Entrepreneurial and innovative mindset: Expert
   
• Technology Proficiency: Intermediate
   
• Stakeholder Management: Expert

Job Portfolio Focus Degree
 

• Strategy: High
   
• Operations & Implementation: High
   
• Team/ People Management: High
   

Supporting Competencies Level
 

• Data-driven decision-making: Expert
   
• Problem Solving: Expert
   
• People & Team management: Expert
   
• Influence: Expert
   

Collaboration & Influence Degree

• Technology BU and Digital Services Intermediate Chief Consumer Officer: High
   
• Product-related functions and Interlocks: High
   
• Support functions (e.g. Marketing, HR, Finance): High
   
• External Stakeholder Ecosystem: High
   

Education, Skills and Experience

Education
• Minimum of 4 years in Commercial/Marketing/Business Degree
• MBA or Masters in relevant field of study (Preferred)

Experience

Minimum 12 years' experience including experience:
• With at least 5 in a leadership roles within telecoms, fintech, or digital-first consumer businesses
• Demonstrated success in building or scaling the prepaid business unit with P&L ownership
• Proven ability to manage and influence EXCO members across the business.
• Strong grasp of the Prepaid P&L including the business planning process, KPI management, cross functional collaboration/alignment and risk & compliance exposure.