ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.
We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making well-informed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.
PLEASE NOTE:
- Working Hours: This role requires you to work 5 day rotating shifts - USA hours (EST) Mon - Sunday
- Work Environment: This is a remote role for South African Citizens only.
- Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
- Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.
Job Responsibilities:
- Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
- Verify patient insurance information, personal information and co-payments.
- Schedule/Reschedule appointments using the scheduling system.
- Provide patients with information on services.
- Input & update patient information in the scheduling system with precision and attention to detail.
- Maintain accurate and up-to-date records of patient appointments, medical needs and preferences.
Requirements
- Sophisticated with exceptional English communication skills
- Strong work ethic
- A fast learner with strong problem-solving skills.
- Critical thinker, particularly when interpreting insurance details and making informed decisions
- Ability to remain calm under pressure.
- Ability to display empathy and patience in addressing customer concerns.
- Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.
If you are not contacted within 14 working days, please consider your application unsuccessful.
