Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To create and oversee an enhanced personalised and professional collections process for an array of clients, to ensure a consistent service delivery experience to all clients.
Qualifications
- Completed Matric
- Diploma in Banking
Experience
- 5-7 years Inbound and Outbound contact center experience – across early, late and legal collections. Leadership experience.
Additional Information
Behavioral Competencies
- Convincing People
- Empowering Individuals
- Examining Information
- Exploring Possibilities
- Interacting with People
Technical Competencies
- Active Listening
- Call Reporting
- Contact Centre Customer Relationship Management
- Difficult Calls Management
- Electronic Communications & Devices
