Hospitality Manager

Job Overview

Hospitality Manager position available in Stellenbosch.

Duties and Responsibilities:

• Oversee daily hospitality operations, ensuring high standards of service and customer satisfaction
• Lead, train, and motivate a front-of-house and hospitality team to deliver exceptional guest experiences
• Manage sales performance and implement strategies to drive revenue growth
• Monitor stock levels and control inventory, ordering supplies as needed to maintain operational efficiency
• Develop and maintain hospitality SOPs and ensure team adherence to health, safety, and hygiene standards
• Create staff schedules and ensure appropriate coverage during peak times
• Liaise with suppliers and manage cost-effective procurement practices
• Track KPIs, prepare regular reports, and present performance updates to senior management
• Address and resolve customer complaints or issues in a timely, professional manner
• Work closely with marketing to support promotions and seasonal campaign

Minimum Requirements:

• Proven experience in a hospitality or food & beverage management role
• Strong leadership and team management skills
• Demonstrated ability to drive sales and meet revenue targets
• Solid understanding of stock control and inventory management
• Excellent communication and interpersonal skills
• Highly organized, responsible, and proactive in problem-solving
• Ability to work flexible hours, including weekends and holidays
• Proficiency in hospitality management software or POS systems is a plus
• Relevant qualifications in Hospitality Management or a related field preferred