We are searching for a hotel receptionist serves as the first point of contact for all guests at our organization. As such,
the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties
may include greeting guests as they come in, managing the check-in and check-out process, answering
questions and requests and helping with administrative tasks at the front desk. The hotel receptionist
must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort
of each guest is our top priority, and the hotel receptionist’s attitude and behaviour should reflect that
at all times.
The Employee’s responsibilities shall include, among other things, the following:
- Checking guests in and out, including taking deposits, and directing guests on parking options
- Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs
- Liaising with maintenance staff to deal with issues within rooms and common areas as they arise
- Managing the booking system for future reservations
- Communicating with potential and future guests about upcoming reservations
- Creating key cards and check-in info packs in advance
- Staying on top of current local events to better serve guests
- Learning about local attractions and amenities, including supermarkets, restaurants, bars, and
- Dealing with guest complaints and inquiries
- Providing baggage storage services for guests checking in and out
- Keeping the lobby and entrance areas clean and tidy
- Tracks and notes all early arrivals, late departures, room moves, VIP’s and repeat guests, as well as any special requests.
- Uses suggestive selling techniques to promote other services at wine estate.
- Works closely with housekeeping department to ensure availability of rooms.
- Effectively assists all guests.
- Maintains a high level of customer service.
- Dealing with guests over the telephone as well as face to face interactions.
- Negotiating rates if applicable.
- Perform any other duties as assigned by Management.
- Prepares for the current and following day’s arrivals to ensure guest satisfaction (special requests, packages/promotions, amenities, VIPs, room type, rate, etc);
- Reviews the following day’s departures to ensure proper billing (promo credits, group billing, share with billing, etc);
- Assists with setting up group billing and confirming group billing profiles while groups are in house.
- Understands and adhere to proper credit, check cashing and accounting policies and Procedures.
- Posts additional charges to guest accounts during their stay and after departure.
- Doing Front Office related administration duties such as PIT checks, credit balances
Personable Attributes
- Must be honest and trustworthy, ethical, respectful, flexible, committed to excellence.
- Must be well groomed at all times
- Good interpersonal skills and communication skills – ability to liaise at all levels; and
- Outgoing, responsible, positive, can-do attitude, self-motivated and confident. Job description and profile
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