Are you a strategic and service-driven Operations Manager looking to drive operational excellence across technical services?
We are looking for an experienced and skilled results-focused HVAC Regional Operations Manager to oversee our Gauteng Regional operations, coordinate cross-functional teams, and ensure contractual and service delivery excellence. This leadership role plays a critical part in maintaining quality, performance, and compliance across multiple HVAC and technical service portfolios and projects within the SFI Group.
WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)
As a HVAC Operations Manager, you will lead our Gauteng operations, focusing on service excellence, team performance, and business growth:
- Operational Leadership – Manage daily operational performance across sites, ensuring high service levels and adherence to quality standards.
- Contract and SLA Management – Oversee service level delivery across all contracts and client engagements nationally.
- People and Performance Management – Lead a team of regional and site managers, ensuring clear KPI delivery, mentoring, and performance tracking.
- Client Engagement – Foster and maintain strong client relationships, addressing escalations and ensuring service satisfaction.
- Compliance and Quality Control – Ensure compliance with all health and safety legislation, company policies, and QMS procedures.
- Reporting and Strategy – Generate operational reports, analyze KPIs, and contribute to business planning and strategic execution.
- Project Oversight – Support coordination of minor works and installations in collaboration with the Projects Department.
WHAT YOU NEED TO SUCCEED
Experience:
- Minimum 5 years’ experience in an HVAC Technical Operations or Facilities Environment (not limited to contractor management only).
- Experience managing large technical teams across multiple geographic sites.
- Experience with financial oversight and operational planning.
- Ability to negotiate vendor contracts and oversee supplier relationships.
- Strong track record working with SLAs, quality control standards, and risk mitigation strategies.
Qualifications:
- Red Seal Commercial Refrigeration Trade Certificate (beneficial)
- Relevant Diploma/Degree in Project Management, Technical/Facilities Management Qualification (preferred).
- 5 - 10 years of Technical HVAC experience (advantageous).
SKILLS & KNOWLEDGE – WHAT SETS YOU APART
Technical Management Skills:
- HVAC & Refrigeration Mastery – Deep understanding of system operations and troubleshooting.
- Project Management Expertise – Ability to drive projects to completion, meeting time, cost, and quality targets.
- Budget & Cost Control – Skilled in financial planning, forecasting, and cost optimisation.
- Contract & Vendor Negotiation – Strong ability to secure the best value from suppliers and contractors.
Soft Skills & Work Approach:
- Problem-solving mindset with a proactive approach to operational risks and challenges.
- Effective communication and ability to foster long-term partnerships.
- Exceptional ability to multi-task and handle multiple portfolios simultaneously.
- Strong leadership, people management, and communication skills.
- Excellent organisational and administrative capabilities.
- Ability to meet performance expectations consistently.
APPLY NOW IF YOU SEEKING…
- Competitive market salary with access to comprehensive benefits including Medical Aid, Provident Fund, and 13th Cheque.
- Be part of a dynamic, service-driven company where your contribution impacts nationwide operational success.
- Lead a high-performance team supported by senior leadership and cross-functional collaboration.
- Opportunities for professional development, leadership growth, and continuous improvement initiatives.
- Work in a value-driven culture that supports excellence, integrity, and performance.
READY TO LEAD THE WAY?
