Job Purpose
Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.
Key Performance Areas
Tables Inspection
Monitors Gaming Tables and Dealers
Ensures relevant game information is communicated
Keeps Gaming Floor Manager informed of information relevant to the games
Provides audible and precise game commentary
Communicates equipment defects
Validates pay-outs
Accurately tracks guests play on Casino system
Identifies and escalates cheating and suspicious activities
Controls discretionary/ complimentary spend
Float management
Opening and closing of tables
Communicates any special guest requirements or events to other relevant operating departments
Provides feedback and reports back to management on the performance and challenges on the tables floor
People Supervision
Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
Conducts performance contracting, reviews and development
Identifies performance gaps
Conduct coaching and on job training
Identifies and addresses misconduct issues
Keeps records of coaching discussions
Informs department / staff of information required to perform the duties and tables floor operation effectively
Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
Delivered Customer Experience
Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
Shift handover ensures that staff can provide customers with relevant service
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Report on any issues experienced and solutions executed
Education
Grade 12 or equivalent national qualification in gaming operations
An additional supervisory qualification is preferred
Experience
1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry
Work conditions and special requirements
Ability to work shifts that meet operational requirements
Work in a smoking environment
Physical mobility to move around as per job requirements (including with the use of aids)
Certifications/Accreditation/Registration/Licenses
Meet the requirements for a gaming license and FICA
Skills and Knowledge
Core & personal behavioural competencies
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Handling conflict
Checking
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
Technical proficiency competencies
English verbal communication skills
Numerical skills (calculations of large numbers)
Inspecting tables games including Roulette / Blackjack
Use Gaming Tables equipment – chip handling, chipping machines, Shuffling machines
Betting procedures
Compliance procedures and regulations
Basic responsible gambling principles
Proficient MS Office skills
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal infomation as defined in the Protection Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
