Job Title:
IT Assistant
Location:
Stellenbosch/Cape Town Winelands area (Remote role)
About the Role
We are looking for a motivated IT Assistant to join our dynamic IT team. This role is ideal for someone eager to develop their technical skills and take responsibility for essential IT support functions. You will assist with day-to-day IT operations, supporting users both remotely and on-site, and ensure smooth continuity when the senior IT staff are unavailable.
Key Responsibilities
- Assist with user onboarding, including creating and managing accounts in Microsoft Azure Active Directory and setting up email accounts.
- Support access management for platforms such as OneDrive, Blocks Online, and 8x8.
- Provide basic technical support for laptops, printers, software, and other IT-related issues.
- Offer remote IT support to staff across multiple locations, including the UK and South Africa.
- Help coordinate IT equipment logistics for new starters and manage repairs or replacements.
- Assist with secure disposal or resale of IT hardware following company policies.
- Support systems administration and security tasks to maintain a secure and efficient IT environment.
- Step up to take accountability and cover essential IT functions during senior staff absences.
What We’re Looking For
- Basic knowledge of Microsoft Azure Active Directory, Microsoft 365, and general IT support principles.
- Ability to troubleshoot hardware and software issues efficiently.
- Good communication skills and a customer-service mindset.
- A proactive, responsible approach to tasks and willingness to learn.
- Ability to work independently and take accountability when required.
Salary and Benefits
- R15,000 - R18,000 per month DOE
- 15 days annual leave (plus South African public holidays)
- Monday to Friday, 9:00 AM – 6:00 PM (SA time)
- Remote working arrangement
Additional Information on Working Hours and Public Holidays
As this role supports teams in both South Africa and the UK, you will be required to work on some public holidays for example, supporting the UK team on South African public holidays, and vice versa.
A schedule will be arranged to ensure you receive time off in lieu to maintain a healthy work-life balance.
Please Note
- Applicants must be based in the Cape Town/Winelands area or nearby, with the ability to attend occasional in-person meetings or company socials.
- A stable internet connection is essential, particularly during load shedding. Minimum 50/50mbps upload/download connection is needed
Equal Opportunity and Employment Equity
This position aligns with the company’s Employment Equity objectives and transformation commitments. In accordance with the Employment Equity Act, preference will be given to suitably qualified South African citizens from designated groups.
Candidates must have legal authorisation to work in South Africa. The company reserves the right not to make an appointment.
