IT Assistant Manager

Job Description - IT Assistant Manager:

The incumbent is responsible in assisting the IT Manager to handle the day-to-day IT operations

Competencies and Qualifications Required:

• Minimum 5 years’ experience in IT system management
• Relevant IT Degree or Diploma
• Knowledge of Microsoft products
• Visual Studio (Dot Net & VB or C)
• Strong understanding of IT service management frameworks
• Strong project management skills
• In-depth knowledge of IT infrastructure, networks, and service delivery methodologies
• Excellent problem-solving and critical-thinking abilities
• Excellent knowledge of Excel (including Macros)
• Exceptional communication and interpersonal skills
• Ability to manage multiple projects simultaneously and prioritize tasks effectively
• Strong leadership and team management capabilities

System knowledge & courses (basics):

Microsoft Administration

Courses:

• Exam AZ-800: Administering Windows Server Hybrid Core Infrastructure
• Exam AZ-801: Configuring Windows Server Hybrid Advanced Services

Microsoft SQL Server Database Administration

• Microsoft SQL Server Database Administration on line course

Development

• Completion of the Introductory Visual Studio Program Course

Network security

Firewall Fortigate knowledge Course:

• FCF - Getting Started in Cybersecurity 2.0 Self-Paced
• FCF - Technical Introduction to Cybersecurity 1.0 Self-Paced
• FCA - FortiGate 7.4 Operator Self-Paced
• Basic knowledge of Trend Anti-Virus

System applications & utilities

• Demonstration of understanding re: FTP, Teams, Anydesk, UltraVNC, VPN, Wordpress, Voip Monitior, Adobe, SMS Gateways etc.

Key Responsibilities:

1. Team Leadership & Development

• Demonstrate and develop the ability to work in multi disciplined teams
• Strong interpersonal skills
• Supervising IT staff, providing guidance, assigning tasks and KPA completion
• Training and mentoring junior IT employees
• Motivating the team to achieve department goals
• Strategize IT Plan and cascade through the business
• Assistance in implementing Business and IT Strategies

2. Technical Support & Issue Resolution:

• Serve as a point of escalation for technical support issues that require more advanced troubleshooting or specialized knowledge
• Monitor and resolve issues related to hardware, software, network systems, and other IT infrastructure, including internal systems such as Pastel, Payroll, SuperCEDE, CEDE, Asterisk and Vici Dial
• Work with the IT team to ensure system performance, availability, and reliability
• Work with external companies to ensure up time with Telkom, Bradian, FNB, Courierit, EasyDebit and others.
• Maintenance of connectivity and reporting thereof
• Support with company data processes
• Finding call recordings

3. Infrastructure Management:

• Assist in the management and maintenance of the company’s IT infrastructure, including servers, networks, and cloud services
• Setup, installation, support and repair of company hardware
• Maintenance of hardware in relation to company servers, PC’s, email exchange and company external mailboxes
• Help ensure the security, stability, and scalability of all IT systems, including planning for future growth and performance optimization
• Collaborate with vendors and third-party providers to maintain and upgrade hardware and software.
• Maintenance of external web sites and web services
• Maintenance of integration with external companies
• Conducting back-ups and restores, as required

4. Security & Compliance:

• Support the development and enforcement of IT security policies and procedures, ensuring compliance with industry standards and regulations.
• Maintenance of company network, firewall and other security issues

5. End-User Support & Training:

• Provide technical support and assistance to employees, addressing their IT-related inquiries and issues
• Assist with user training on new software, tools, or processes to enhance productivity and IT system usage
• Ensure all employees have the appropriate tools, software, and support to perform their duties effectively

6. Business Continuity and Disaster Recovery:

• Help in planning and implementing disaster recovery and business continuity strategies.
• Assist in maintaining and testing backup systems to ensure that critical business data is regularly backed up and retrievable.
• Ensuring power backup is maintained and available.

Job Type: Full-time

Pay: R30 000,00 - R40 000,00 per month

Work Location: In person