More about this Ozow fantastic position
As IT Support at Ozow you will use your knowledge and specialised skills to implement technical solutions and provide high quality technical support to the team to address internal hardware and software issues. You can troubleshoot and solve straightforward problems that do not have defined Standard Operating Procedures (SOPs). You need to have problem-solving skills and interpersonal skills.
You are an ideal candidate if you have:
- A Matric certificate along with a qualification in IT Fundamentals, A+, N+, or similar.
- 0 - 6 months of experience as a help desk technician or similar role.
- Proficiency in Windows / Mac OS.
- Experience with remote desktop applications and help desk software.
- Some experience with desktop hardware support.
- A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
- Valid driver's license and your own reliable vehicle.
- Good attention to detail and ability to show initiative.
- The ability to work flexibly and with enthusiasm.
- The ability to communicate well with people at all levels verbally and in writing.
Your roles and responsibilities:
- Provide the team with technical assistance and support for incoming queries and issues related to computer systems, software, and hardware (this may be in person / via MS Teams / over the phone / via email).
- Hardware asset management.
- Install, modify, and repair computer hardware and software.
- Follow up with staff to ensure that the issue has been resolved.
- Printing / scanning support (IP printing, shared network printing, local printers etc.)
- Logging of all queries via the online Help Desk System.
- Collections and deliveries of hardware, software, and printer consumables.
Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.
In office perks
- Healthy breakfast, lunches and snacks
- Monthly team connects
- On-site Barista
Perks for South African based employees
- Medical aid subsidy
- Group Risk Insurance
- Generous paid annual leave
- Birthday leave
- Learning and Development opportunities
- Mentorship programme
- Quarterly team building
- Community initiatives
- Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.
Compliance
As a fintech company, we prioritize data security and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards.
Ready to be exceptional? Apply now!
Keen to know more?
Interested in joining our rocket ship?
To find out more about life at Ozow, head over to our Careers Page here!
