Overall Job Function
Provide efficient and useful technical assistance on IT Systems to colleagues focusing on, but not limited to the development and engineering teams.
Job Responsibilities- Resolving questions and queries on IT issues
- Installing and configuring appropriate hardware and software for users
- First point of contact for Engineering and Development teams seeking assistance and support
- Perform troubleshooting via diagnostic techniques and pertinent questions
- Manage, follow-up and update tasks and ticket status and information
- Skills in Windows, Linux, SQL, Development Tools and Industrial Networking
- MS SQL and Linux Certification and 1 year working experience in Windows, SQL and Linux Environment
- Highly driven person who can ensure the organization’s technology, services, network and security are working effectively
- Must be customer-oriented and patient when under pressure
- Understand technical problems or requests and can resolve these issues by providing advice or solutions
- Good understanding of MS Windows, MS SQL, virtualization and Linux
- Basic understanding of Microsoft Active Directory Administration
- Basic knowledge of Helpdesk Systems (ServiceNow)
Affirmative Action and/or EE candidates will be given first preference as per our employment equity strategies.
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