Key Responsibilities:
- Take part in PITCHES in various ways.
- Assist in maximizing client’s sales through formulating distinctive service experience roadmaps to be implemented in their dealers, customers’ experience with the brand - across all touch points: Online Store, Dealers, Activations etc. workshops & showrooms including their Customer Service department.
- Assist in developing strategies that elevate customers’ experience with the client's brand - across all touch points: Online Store, Dealers, Activations etc.
- Be the point of contact with client by continuously advising on strategies and any digital transformation tools/ideas that will improve the brand and CX
- Support building comms frameworks and channel plans [where necessary], to bring great ideas to fruition i.e. deliver marketing communication strategies that will have cut-through.
- Create the formulation of [digitized] customer journey mapping projects while coordinating team members i.e. data, social and brand strategists.
- Coordinate ecosystems that get all the pieces to work together logically [transform the complex into the simple to use]
- Coordinate CX across all internal and external departments
- Technology affinity such as AI, AR, is essential in improving client’s CX approaches
- Deliver on the integration of physical and digital experiences aiming to increase personalization, innovation, customer engagement.
- Support in leading physical & digital research projects such as A/B or Multivariate testing, data analytics and immersions etc.
- Write/deliver briefs that are precise, provocative and built to deliver on ROI - in a measurable way
- Deliver presentations that inspire all teams and client, especially the implementation side of the work I.e. creatives, production, media etc.
- Champion even the smallest of briefs, while enabling each team member to play a meaningful role - understand the role they play in delivering the overall brand experience
Role Requirements
- The successful candidate must have above 3 years’ experience working in a similar role.
- A Bachelor Degree in Communication, Marketing or related field.
Values ideal for this role
- Ability to create greatness
- An individual who possesses a healthy paranoia
- A person who foster to doing the right thing
- Someone who seek out different
Report job
