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Junior Payments Agent

LulaBet
R 50 059 - R 63 386 a year
Cape Town, Wes-Kaap
Full time
2 weeks ago
Company Description


We are a leading I-gaming and Sportsbook operator based in Cape Town, dedicated to providing a top-tier, world-class betting experience. Our commitment to innovation, customer service, and quality has made us a go-to destination for gaming enthusiasts. As part of our growth, we’re seeking a passionate Junior Payments Agent to join our dynamic, fast-paced team. If you thrive in an environment where creativity meets strategy and want to play a key role in our success story, this opportunity could be a perfect fit.


Job Description


Responsibilities:

  • Processing Payments: Processing client payments following internal procedures, ensuring both accuracy and timeliness.
  • Reviewing and Verifying Documents: Ensuring the accuracy and authenticity of documents such as identity documents, bank account verification and other relevant paperwork
  • Reconciliation: Reconcile accounts and ensure all transactions are accurately recorded.
  • Customer Support: Assisting players with payment-related queries and resolving any issues that arise during transactions
  • Risk Management: Identifying and mitigating potential fraudulent activities, ensuring the security of financial transactions
  • Record Keeping: Maintaining detailed records of all transactions and ensuring data integrity
  • Collaboration: Working closely with other departments, such as customer service and Riks and Trading, to ensure seamless operations
  • Compliance: Ensure compliance with applicable laws and regulations.
  • Monitoring: Monitor transactions for fraud and security purposes.
  • Reporting: Generate and analyse payment processing reports to identify trends and areas for improvement.
  • Ad Hoc: As may be required by the business

Qualifications


Skills and Qualifications:

  • Strong business application skills (e.g., Microsoft Excel, Microsoft PowerPoint) - Strongly Required
  • Highly detail-oriented to ensure accuracy in processing payments.
  • Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficient in using payment processing systems and software.
  • Ability to troubleshoot and resolve payment issues efficiently.
  • Previous experience in financial transactions, banking, or a related field is preferred.
  • Excellent analytical, problem-solving skills
  • Demonstrated ability to meet goals and deadlines

Additional Information


Why Join Us?

  • Competitive Packages: We offer a comprehensive benefits package, competitive salary, and opportunities for career advancement within a fast-growing industry.
  • Collaborative Work Environment: You’ll join a diverse team of professionals who are passionate about innovation and customer engagement.
  • Career Growth: Develop your skills in I-gaming marketing, gain technical expertise, and be part of an exciting, rapidly evolving industry.
  • Challenging and Rewarding Work: Every day brings new challenges and opportunities to make a meaningful impact in a forward-thinking company.

Please note that this position requires shift work, including weekends and public holidays.

If you’re ready to build something great and make a difference in a company that values innovation, apply today and join us in redefining the gaming experience!

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