Key Accounts Coordinator

KEY PURPOSE OF JOB

The key purpose of the role is to coordinate cross-departmental activities to ensure on-time product delivery to customers, while aligning process requirements with business goals and realistic project timelines, and maintaining continuous follow-up and feedback distribution to multiple stakeholders.

KEY TASKS

General:

• Assist in managing high profile customer accounts, acting as liaison between the PMO (project management office) and internal stakeholders, building trust and developing relationships
• Acquiring a thorough understanding of key customer needs and requirements serving as a driving force between the business and meeting the customers’ needs
• Verifying compliance between statement of work and project milestone deliverables and following up with the relevant department/s
• Translate and drive prioritization of customer requirements into service and project requests
• Promote a customer-first mind set and use it to set realistic target dates
• Responsible for communication at all phases of a project with accurate record keeping of project artifacts
• Responsible for attending internal meetings to receive status updates ensuring alignments with customer goals
• Responsible for distribution of quarterly customer surveys and provide feedback as required
• Serve as point of contact between PMO and the quality assurance department in the actioning of non-conformances or deviations in product delivery
• Facilitate communication across departments to remove impediments and obstacles for improvement of product delivery and development cycle time
• Set and manage expectations of service quality, availability, and timeliness with internal teams

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QUALIFICATIONS & EXPERIENCE

Qualification:

• Bachelor’s degree required

Experience & Knowledge:

• 3 + years of work experience in a project administrative/coordinator or client services capacity
• Strong understanding of sales processes, customer lifecycle management, and account coordination best practices
• Experience working for a technology or manufacturing company is preferred
• MS Project working experience will be an advantage
• Familiarity with CRM systems and ERP platforms (Syspro) will be an advantage

COMPETENCIES & SKILLS

• Strong understanding of Project Management Processes and Principles
• Strong communication and interpersonal skills, with the ability to interact professionally with internal teams and stakeholders
• Self-starter who is confident, independent and can work without close supervision
• Analytical and problem-solving skills to analyse account performance and generate insights and reports
• Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
• Ability to collaborate and influence stakeholders to ensure a successful client experience
• Ability to manage multiple priorities and deadlines in a fast-paced environment

To learn more about NewSpace Systems, visit our website:

www.newspacesystems.com

Job Type: Full-time

Work Location: In person