Key Accounts Coordinator (Medical Aids)

Clicks Group

To support the Industry Relations(Medical Aid) Team with the management, the overall administration and the coordination of service provider agreements and/or arrangements for the Group.

Job Objectives

• To track, manage and resolve any and all queries regarding service provision, aligned to agreements/ arrangements, with the appropriate internal and external stakeholders in a timely and professional manner.
• To track and facilitate relations and communications with various internal Clicks stakeholders who play a role in delivery of our service provider agreements, including IT, Audit, Legal,Finance (Debtors) and Operations as well as the Healthcare Team.
• To manage the administrative and organisational tasks of the Industry Relations Team, including weekly scorecard, operational plan, master document updating and tracking, service provider agreement/ arrangements, etc.
• To facilitate the required reporting, in conjunction with the KAM, as required by our service provider agreements/arrangements and work with the Healthcare Team to co-ordinate ad-hoc analysis, as required.
• To provide accurate and timely research results on funder benefits and changes to industry/scheme rules/benefits. Working with the KAMs to identify commercial opportunities in the Clicks environment.
• To assist the KAM and Exec with relationship building and relationship management activities (eg.) presence at meetings, presentations, wellness days, scheduled events through communication (files updates etc.)
• To assist the marketing team with the coordination of marketing, communications and events that are aligned with the service provider agreeemtents/arrangements and increased commercial activities.

Qualifications and Experience:

Skills, Abilities and Job Related Knowledge: