Lead Generator

Job Advert Summary

The main purpose of this role is to prospect/identify potential clients through active engagement, being aware of the needs of clients in order to best support with accurate information that speaks to their requirements, to process them through sales funnel which ultimately could result in the signing on of a new client.

Every engagement must be treated as a potential client and service excellence is key.

Minimum Requirements

Qualification:

• Matric

Experience:

• On the job training will be provided.
• Company software & processes will be provided.

Knowledge:

• Shortterm Insurance – could be an advantage.

Competencies:

• Strong communication & listening skills: need to be able to listen to the needs of the clients.
• Computer literate - MS Office

Skills:

• High Attention to Detail.
• High Standard of Telephone and Email Etiquette.
• Professionalism aligned to company standards.
• Excellent negotiation skills.
• Administration Skills.
• Time Management.
• Excellent verbal and written communication skills.
• Problem-solving.
• Adaptability to change.
• Stress tolerance.
• Resilience.
• Customer centricity.
• Confidence.
• Driven and motivated.
• Compliance and Rule Orientated.
• Keen interest to learn and develop in the role.
• Self-starter.
• Strong work ethic.
• Proactive.
• Innovative.

Duties and Responsibilities

• Monitoring the effectiveness of marketing campaigns to identify opportunities to improve performance.
• Developing relationships with potential clients by building rapport with them over the phone or via email.
• Coordinating with other departments within the company so that all leads are followed up on and dealt with appropriately.
• To be responsible for making outbound calls daily using data provided.
• To maintain a comprehensive understanding on our various product offerings.
• To be proactive in identifying sales opportunities for all business units based on customer needs.
• To convert the calls and opportunities identified into new business leads.
• To educate potential customers on the company’s products and services.
• To achieve agreed personal and department targets and standards.
• To work closely with the Leadership team to ensure leads are generated within various business units.
• To exceed daily and monthly performance goals.
• Deal with clients in a professional manner at all times aligned to our company values.
• To manage internal and external stakeholder relationships with customer and colleagues.
• To always ensure customer satisfaction and positive impact on brand reputation.
• To act as a brand ambassador for the business and its partners by promoting its various products.
• Ability to work under pressure in a deadline/target driven environment.
• A positive approach to objection handling is essential.
• Ability to work with little supervision.