Learning and Development Manager

The Learning and Development (L&D) Manager plays an operational leadership role in shaping, implementing, and continuously improving learning initiatives across the Shoprite Group. This role is pivotal in driving impactful, innovative, and scalable learning solutions that enhance employee performance, support career growth, and elevate customer experience across multiple brands and business units. The L&D Manager ensures the integrity of the Quality Management System, evaluates trainers and providers, and partners with key stakeholders to deliver business-driven learning programmes tailored to a multi-generational, multi-skilled workforce.

• Manage the implementation and delivery of business-driven learning programmes across the group.
• Collaborate with Learning Business Partners and key stakeholders to identify learning priorities and opportunities.
• Manage the non-accredited training delivery calendar and coordinate across different departments.
• Maintain high standards of quality assurance by assessing the effectiveness of Trainers and external Training Providers, offering constructive feedback and support for continuous improvement.
• Uphold quality management by ensuring learning delivery meets established standards and service level agreements.
• Conduct audits and risk assessments related to training delivery and provider performance.
• Monitor and measure targeted learning initiatives in conjunction with Learning Business Partners.
• Evaluate learner experience to ensure a learner-centric approach and provide recommendations for improvement.
• Quality assures delivery programmes, providing developmental feedback and support to Trainers.
• Drive consistency and improvement in learning delivery (online, blended, and in-person formats).
• Use learning analytics to inform decision-making and continuous improvement.
• Provide evaluation reports per programme and ensure accurate capturing of training data per service level agreement.
• Coach and support Trainers to enhance facilitation and delivery quality.
• Manage a team of learning administrators to ensure efficient programme execution.
• Build strong relationships with internal and external stakeholders, including training providers.
• Programme Management of centralized learning programmes and Project Management of decentralized learning initiatives.

• OD-ETDP Level 5 Certification or Assessor - (essential).
• Degree in Human Resource Management or related field - (preferred).

• +5 years’ experience in Learning and Development Management roles – (essential).
• +10 years facilitating a variety of learner audiences and across various topics including behavioral training – (essential).
• Experience in retail or FMCG environments - (preferred).

• Proficiency in Microsoft Office 365 - (essential)