Learning and Development Specialist

Company Description

iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.  As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

You’ll be the architect of growth, working alongside the Learning Manager to craft and deliver learning solutions that actually make a difference. From spotting training needs to diving into analytics, developing engaging training material, and running impactful programs, you’ll help turn potential into performance.

It’s not just about upskilling—it’s about future-proofing our people and making sure every learning experience leaves a lasting mark on the iK Tribe. 

In addition to the above, you will: 

Planning & Coordination: 

• Sourcing details or service providers for learning and development interventions as defined by the learning objectives, alongside the Learning coordinator 
• Brief service providers on the specific requirements of the programmes 
• Communicate with stakeholders on course details 
• Manage delegates responses for the relevant courses 
• Assist in facilitating, collecting, capturing and sorting of any information arising from the training needs analysis 
• Ensuring the project management boards where projects are managed are up to date 
• Co-ordinate in-house and external training 
• Preparing the training facilities (if internal or at an offsite venue) 
• Organise travel, catering and accommodation requirements for service providers and or delegates 
• Ownership of the training calendar/ plan for the year and assist in initiating these planned sessions 
• Manage and facilitate the monthly induction programme for the business, including preparation of the induction presentation manual;  
• Co-ordinate diaries for the Learning Manager and induction presenters 

Learning & Development:  

• Develop a competency frame, training needs analysis and a training matrix 
• Work with finance to reconcile accounts relating to external service providers 
• Produce compelling learning material using in house capacity or external service providers where necessary 
• Collaborate with subject matter experts across the business to create learning material 
• Proactively prepares creative and high impact communications to entice learners to engagement 
• Ensure adherence to relevant legislation 
• Support initiatives to drive a learning culture 
• Liaise with the relevant SETAs for any skills programmes 
• Support the business units with graduate programme initiatives and Learnership programmes 
• Maintain the learning policy on an ongoing basis 
• Develops assessment instruments to evaluate program effectiveness leveraging various assessment models 
• Develops surveys to understand the business and learner needs 

Reporting:  

• Monthly reporting on all Learning and development areas to Stakeholders 
• Reporting on monthly learning expenditure and ensuring the budget is constantly up to date 
• Highlighting and analysing trends and patterns within the L&D space 
• Ensure accurate record keeping monthly for reporting purposes 
• Analyse learning and development evaluations and general feedback to drive continuous improvements to programmes and changes to service providers 
• Updating all trackers for L&D 
• Manage iKhokha’s online learning platform, LinkedIn Learning, as a super user. This includes ensuring that licenses are up to date. Responsible for monitoring the effectiveness of LinkedIn Learning and making recommendations 
• Assists with the Annual Training Report and Workforce Skills Planning report, and collation of supporting documentation 
• Maintain and drive usage of the company’s learning management system monthly 

HR Admin:  

• Assisting with ad hoc HR initiatives 
• Assist employees with any L&D related queries 
• Maintain regular contact with learners to ensure that any roadblocks are addressed proactively and learners are supported 

Research:  

• Proactively researches relevant topics, advancements in the field of fintech and learning & development 
• Engage in continuous learning and professional development, keeping current with business trends and compliance requirements of the job 
• Remain up to date with relevant trends in the learning domain and tech domain. 

Qualifications

• Degree in HR or any relevant tertiary qualification 

Deal breakers:

• 3-5 years experience in a high-performing, fast-paced Learning & Development, Human Resources or Fintech environments.  

Additional Skills & Knowledge: 

• Functional experience in talent development, training, facilitation, general HR administration, managing SETA funded programmes; 
• Instructional Design experience and developing creative learning material;  
• Experience with Learner Management Systems and e-learning portals (including LinkedIn Learning); 
• High sense of responsibility and pride in their work;  
• Self-driven, go-getter who can prioritise work effectively; 
• Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency 
• Strong analytical skills and database acumen; 
• High learning agility and growth mindset;  
• Effective communicator with strong verbal and written communication skills;  
• Ability to work in a fast-paced environment and handle multiple projects on go;  
• Outstanding interpersonal skills to build cross-functional relationships, partnering and teaming skills, and ability to influence others; 
• Tech-savvy and proficient in MS Office applications, project management tools, and other on-demand, online meeting, web conferencing, and video conferencing applications that can facilitate communication and learning 

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for. 
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. 
• Visionary leadership. 
• Seize the opportunity for study leave.   
• Access to on-demand learning at your fingertips. 
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so). 
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.