Job Description

​​Are you someone who can:

• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Analyse, record and measure impact based on defined outcomes and success criteria post the learning solution according to the business framework and practice standards.
• Prepare management reports and compliance reports to report return on expectation/investment.
• Use information as input to define process where relevant.
• Manage the certification process.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and FNB’s internal compliance procedures and requirements.
• Ensure compliance is adopted in terms of systems and procedures as laid out by business.
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
• Ensure optimal usage and protection of business assets.
• Adhere to relevant business learning policies, processes, practice framework and standards.
• Influence the learning culture that effects and improves the learning agility of the business.
• Consult with relevant stakeholders to understand business requirements and document in measurable terms or business objectives.
• Identify collaboration opportunities, IT integration points, value add and expected behaviours, performance drivers and results.
• Integrate Learning and Development into the HR Value chain.
• Contract with business on proposed solution and define accountabilities.
• Engage with the relevant stakeholders to ensure context support and desired behavioural change.
• Put support structures in place and assess workplace application.
• Reinforce learning experience with a focus on business and assist employee and line manager with alignment to relevant people practices.
• Specify program outcomes (including expected results and application for performance improvement).
• Conduct research, define learning experience including workplace application, draft curriculum and course design (internal/outsourced).
• Create learning content, calculate cost, allocate resources, develop marketing and communication plans.
• Provide continuous support to learner, manager and facilitator.
• Engage with the learner’s manager and elicit feedback.
• Facilitate the program and drive for active learning.
• Deliver the program with measurable impact.
• Benchmark learning solutions against industry and global trends.
• Design and develop innovative high impact learning solutions that are aligned to best practice with high business impact.
• Identify training/development needs and pro-actively identify effective solutions to address own and employee development gaps.
• Ensure that each employee prepares a personal development plan, review these plans and ensure implementation.
• Create an environment conducive to cross-functional skills transfer.
• Plan training interventions which support business and Group strategies.
• Understand which competencies and skills are required to be mastered to ensure personal and employee development and performance.
• Keep abreast of learning opportunities, changing products & trends.

Additional Responsibilities:

• Designing Learning Programs: Creating innovative, adult-oriented learning solutions that encourage employees to achieve the highest business impact.
• Curriculum Development: Designing courses and developing curricula that ensure effective learning experiences.
• Collaboration: Working with subject matter experts to create various deliverables.
• Problem-Solving: Leveraging problem-solving skills to analyze client needs and articulate relevant high-level perspectives on capability development solutions.
• Metrics and Reporting: Establishing and regularly reporting on baseline metrics for learning engagement, program outcomes, and ROI.
• Continuous Improvement: Championing a continuous improvement mindset and a "can-do" approach to ensure value to the business.

You will be the ideal candidate if you have:

• 4-5 Years' experience in Learning Architecting/Facilitation/Design or similar
• Matric (Essential)
• Diploma (Advantageous)
• Experience in Graphic Design is advantageous
• 2-3 years of Curriculum Design
• 2-3 years of SharePoint Design and support
• 5 years+ of Creative Cloud
• 5 years + of Articulate 360
• 2-3 years of Vyond or other video creation software

Additional Skills:

• Instructional Design: Deep knowledge of instructional design, program development, analytics, learning technology, and adult learning principles.
• Communication: Clear, concise, and engaging communication skills.
• Visual Design: An eye for visual design to create appealing learning materials.
• Technology Proficiency: Proficiency in using evolving HR, education, social, and design tools.
• Project Management: Strong consulting and project management skills.

You will have access to:

• Opportunities to network and collaborate.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Curious & courageous - you're driven by always wanting to know more and learn more
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.