Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Our Products and Services:
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
- Enterprise connectivity
- Mobile connectivity and data management
- Cloud infrastructure and more!
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
Our values:
- We Build Trust and Ownership
- We Honour & Respect People
- We Cultivate Passion & Creativity
- We Innovate Feverishly
- We Go the Extra Mile
- We Believe in Humility
- We Communicate Openly & Honestly
- We Make it Fun
- We Teach, Grow & Learn
- We Do More, With Less
Where will the successful candidate fit in?
RSAWEB is looking for a detail-oriented and customer-focused Logistics & Procurement Administrator to support the Logistics and Procurement team. Utilising your background in logistics, you will be coordinating courier services to ensure customers receive hardware accurately and efficiently, stock control and updating customers' delivery information, thereby fulfilling a critical role in the team.
Key Objectives
- Manage all courier services requirements related to on boarding of FTTH clients
- Coordinating service delivery with suppliers
- Inventory, stock control and procurement (FTTH related)
- Stakeholder and customer management
- Maintaining, updating and documenting of all FTTH delivery processes
- Maintaining communication between all relevant departments
- Keeping customers updated with order and delivery information
- Maintaining contact with fibre installation suppliers
- Monitor and respond to logistics-related tickets using our internal ticketing system (e.g., Zoho Desk)
- Monitor and manage logistics-related queries via live chat and WhatsApp channels
- Assist with basic configuration and testing of routers and other networking hardware
- And any other reasonable task.
Requirements
- Completed Grade 12 or equivalent
- Minimum of 2-year experience in customer service and administration in a similar environment
- Strong communication and problem-solving skills
- Highly organized with great attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Able to lift and carry hardware as needed, and ensure the storeroom is kept clean, organised, and tidy.
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Benefits
- Medical Aid (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum - Health4Me)
- Discounted Internet Connectivity
- Free Employee Wellness Programme (ICAS)
- Team Buildings
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best!
If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.
Job Type: Permanent
Application Question(s):
- What is your current salary before deductions?
- What is your expected salary before deductions?
- What is your notice period?
Education:
- High School (matric) (Preferred)
Experience:
- Logistics Administration: 2 years (Required)
Work Location: In person
