Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To facilitate, coordinate and align processes and communication in support of increasing efficiencies and service delivery within Real Estate Services property portfolio infrastructure and operations section. To optimize incident response and resolution by proactively gather and disseminating information, identifying efficiencies and monitoring progress of projects
Qualifications
- A required degree is Mechanical Engineering.
Experience:
- 8-10 years good understanding of Agile working practices and Engineering project management is required.
- 8-10 years Broad exposure and knowledge of all aspects of building engineering infrastructure management and delivery. Strong working knowledge of HVAC (Heating, Ventilation & Air-conditioning), Fire Detection/ Suppression, Water Reticulation, Energy Sustainabily, and Building Structural Design (CAD) systems, including Problem Solving complex infrastructure and application service impacting issues. Working in a cross functional team to isolate problems and provide meaningful remediation plans.
Additional Information
Key Responsibilities:
- Collaborate with a wide range of stakeholders across the country, building relationships across functional areas and with external parties to support service delivery and problem resolution. Collaborate with technical teams to review vendor contracts considering resources, forecasted service offerings and required capabilities. Collaborate with working groups, coordinate and align work processes and deliverables to support efficiencies, identifying duplications or overlaps as appropriate.
- Collate and maintain technical service catalogues for all services offered within the property infrastructure and operations sections Collate impact assessment outcome action items and monitor completion and execution of these, assisting with coordination and alignment of various workstreams where appropriate.
- Conduct post-mortems and incident reviews, drafting appropriate documentation and monitoring implementation of actions and related outcomes. Coordinate and facilitate incident impact assessments with internal clients, representing the practice leads and technical experts in communication and engagements as appropriate, in order to identify client concerns, impact and context.
- Draft and maintain impact assessment reports for each of the specific technical services; understanding the critical systems; impact of failure on business and potential operational losses. Draft documentation and action items for any changes required to processes, artefacts or deliverables within the section as indicated by practice leads and seniors.
- Enable integrated ways of working and collaboration across the value chain to deliver for the client. Maintain close working relationships with key business stakeholders (Product Owners/Managers) and stay abreast with the business direction and future technical service requirements.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Convincing People
- Developing Expertise
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Making Decisions
- Providing Insights
- Showing Composure
- Upholding Standards