Manager Operations

Operational Management

• Ensure all inbound and/or outbound freight from customers and/or branches is received and or dispatched on time.
• Ensure that all inbound and outbound freight from customers and/or branches is handled / loaded / offloaded according to standard operating procedures.
• Route planning and optimization on linehauls
• Manage various operational reports eg: floor stock list reports, incoming container headers, outbound container headers, incoming and outgoing container problems and proactively act on non-conformances to avoid service level failures.
• Manage the volumizing process to ensure all freight is weighed and measured to ensure accurate billing.
• Ensure all freight within the area of accountability is scanned and accounted for Investigate and report non-conformances through the root cause analysis process and implement / adapt processes to reduce / eliminate re occurrence.
• Ensure the area of operations follows the 5’s principles of housekeeping.
• Ensure the area of operations is SHEQ compliant with SOP’s followed at all times.
• To manage floor stocklist reports ensuring orders are dispatched to destination business units.
• Managing staff to ensure no unnecessary overtime is worked.
• To manage exception reporting
• To manage claims · To manage incoming & outgoing container headers
• Managing incoming & outgoing container problems
• To ensure linehaul dispatch time is aligned with destination BU’s requirements
• To manage receiving planning.
• To ensure KPI’s set for receiving and dispatch are met
• To ensure daily handovers between shifts are completed
• To ensure daily summary reports are provided at each shift end.
  

  People Management

  
  

• Ensure that applicable structures are developed, resourced, and optimized to execute against the business and operational requirements.
• Skills gap analysis
• Training plans
• Provide leadership to employees through providing direction, managing work outputs and through supporting performance and development of employees.
• Ensure that succession is in place to mitigate risks within function. · Manage employee relationships in accordance with policies and procedures.
• Ensure that all resources are trained in technical, regulatory and soft skills to support operational performance as well as career growth.
• Manage communication to employees to ensure that they are well informed of the business direction and what is expected from them, as well as of any changes.
• Set Key Performance Indicators for call center employees and measure performance outputs against KPI’s set.
• Ensure that all employees have signed job descriptions appear on the organogram and that all changes are communicated.
• Put together action plans to address poor performance
• Conduct continuous performance discussions
• Identify training needs of all employees and ensure ongoing training and development to enhance efficiencies within the department
• Ensure active communications with team and key stakeholders and drive a high performing, service orientated and collaborative culture in function, across various service offerings, and support functions

• Grade 12 ( Matric) ·
• Management Course/ Qualification ·
• 3-5 years’ experience in Warehouse / Logistics
• 3 Years experience managing a team in a warehouse

• Working knowledge of SLE system with the ability to analyze data · Continuous Improvement principles
• Knowledge of labour legislation (BCEA, LRA, NBCRFLI Collective agreement etc)
• Route planning
• Health and safety knowledge
• Strong planning and problem-solving skills
• Analytical Ability – Identifying problems and reviewing related information to develop and evaluate options and implement solutions
• Decision Making - Assess options and actions based on trends and conditions in the environment, and the vision and values of the organization
• Strong organizational skills - Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities
• Ability to work under pressure
• Action orientated and make quick calculated decisions
• High level of self-motivation

Detail conscious High level of planning and organising skills