Interpersonal Factor
- As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.
- To display the company values: C - Compassion, A - Accountability, R – Respect, E – Ethics (CARE)
Telephone/messages
- Professional Management of all telephone related task ensuring excellent patient care and satisfaction of all stakeholders
- Effective and smooth workflow
- Stakeholder satisfaction
Scheduling
- Responsible for patient file preparation/scanning/.faxing/filing
- Use of office equipment computers, photocopying machines faxes ect.
- General office/secretarial duties
- Upkeep of stats
- Record keeping
- Upholding daily filing
- Register all patient of different programs, E-auths/MED-E-MASS/NP REGISTER, Profdoc and Mosaiq
- Manage all Mail/letters/reports
- Proactive management of all operational unit needs (Stock, stationary, repairs etc.)
- Smooth operating, patient centred, professional medical reception department
- Adherence to all SOP’s ensuring quality and efficiency
- Stakeholder satisfaction at all times
Financial administration
- Proactive assistance with regards to collecting of consultation fees and orientation of patients to company policy with regards to payment
- Coordinating and assisting with authorization process
- Assist with billing when MAC not available.
- Informed patients
- Smooth workflow
- Improve cash flow
- Reduce patient waiting times
- Sound documentation of financial expenses
Communication/Co-ordinating/ Patient care
- Responsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.
- Meet and greet all patients
- Orientate all NP
- Handout, explain and receive and capture, ie. NP Reg forms etc.
- Build relationships with all external Drs, receptionist, Hospitals and M/A
- Smooth workflow
- Improved stakeholder satisfaction
- Quality service delivered
Required Minimum Education
Matric and Diploma in Management Assistance or Secretarial Certificate
Required Minimum Experience
2 Years in Medical field
Cancercare, is an equal opportunity employer committed to achieving transformation and embraces diversity and creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, and disability status. By submitting your application, you are giving The Cancercare implicit consent to the storage and processing of your personal information
