Position Summary
To support New Services and Software verification activities across Southern and Sub-Saharan Africa, ensuring compliance with operator and regulatory requirements. Reports directly to the Field-Test Sub-Part Lead and Technical Team Lead.Role and Responsibilities
- Conduct field testing and software verification for new devices, software releases and services across assigned African markets.
- Verify software stability, network compatibility, accessory integration and technical acceptance with mobile operators.
- Manage operator approvals (TA) and liaise with carriers on SIMs, network configurations and compliance expectations.
- Lead issue resolution and software defect tracking, ensuring improvements are verified and regression risks mitigated.
- Support MPS (Mobile Product Specification) accuracy across all Buyer Codes.
- Provide training and updates to carriers, partners and internal stakeholders.
- Contribute to HQ reporting initiatives and lead the implementation of local quality enhancement feedback processes.
- Manage regulatory compliance across assigned countries and submit weekly updates.
- Travel as needed for FTR support, market issue investigations and emerging technology validation (eSIM, IMS, 5G, etc.).
Skills and Qualifications
- Lead end-to-end project management for assigned markets, operators and devices
- Manage and complete field testing and certification approval processes
- Maintain strong, collaborative relationships with all levels of operator personnel and key customers.
- Provide R&D support—including device testing and issue resolution tailored to regional carrier requirements.
- Support general administrative functions related to field operations and reporting
QUALIFICATIONS:
- T3/S4/N6 in Electronics/Electrical Engineering or similar
- Relevant telecom verification certifications (ISTQB, Agile, etc.)
EXPERIENCE:
- Minimum 3 years’ experience in mobile quality verification or telecom quality verification
- Proficiency in GSM/UMTS/LTE/NR/IMS testing methodologies
- Experience interpreting and managing device logs, test cases and automation environments
- Strong PC skills (MS Office, Windows); knowledge of Samsung tools advantageous
- Exposure to operator relationships and field-based project management
- Solid communication, analytical and planning capabilities
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