Key Responsibilities:
Product Preparation & Upload:
- Collecting product samples from the buying team
- Briefing the studio for imagery and styling
- Delivering samples for shoots
- Capturing product data (names, descriptions, attributes) into the online system
Online Product Discovery & Visibility:
- Ensuring products are tagged and attributed correctly
- Merchandising brand and category pages
- Building themed collections and capsules
Content Coordination & Execution:
- Creating and scheduling CRM newsletters
- Updating site content for campaign alignment
Customer Experience:
- Addressing product-related queries
- Ensuring complete and accurate product information
Cross-Functional Collaboration:
- Working with the Buying Team to align timelines
- Liaising with Bash Studio, Partner success & CRM teams
Qualification and Experience:
- 2–4 years in eCommerce, retail merchandising, or digital marketing
- Proven experience with product upload processes (data entry, sample management, PIM/CMS usage)
- Hands-on involvement in site merchandising, collection building, and campaign execution
- Exposure to cross-functional collaboration (working with Buying, CRM, Studio, Digital Marketing)
- Familiarity with email marketing platforms and building/scheduling newsletters
- Experience with customer service liaison or resolving online product queries is advantageous
- Proficient in Product Information Management (PIM) and Content Management Systems (CMS)
- Strong working knowledge of Microsoft Excel/Google Sheets
- Familiarity with eCommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.)
- Basic understanding of SEO principles and product discoverability best practices
- Basic understanding of copy writing principles
- Core Competencies & Soft Skills
- Detail-Oriented: Ensures accuracy in product information and uploads
- Highly Organized: Manages multiple workflows, deadlines, and sample logistics efficiently
- Collaborative: Works well across teams to align on timelines, campaign deliverables, and creative execution
- Customer-Centric Thinking: Understands the importance of accurate content and a seamless shopping experience
- Adaptable & Proactive: Can manage change and problem-solve quickly in a fast-paced, deadline-driven environment
- Commercial Mindset: Understands how merchandising decisions impact sales and traffic KPIs
- Creative Eye: Can curate and present product in a way that supports brand and conversion goals
Behaviours:
- Business Insight - applies market and business insights in order to drive organisational objectives
- Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto)
#LI-MS1
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.
We’re the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?
