Key Responsibilities:
- Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
- Liaises with relevant internal stakeholders to ensure product content requirements and deadlines are met
- Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, facets, images & website navigation)
- Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant stakeholders to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
- Liaises with the Omni photography studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
- Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
- Coordinates with OTM to research & recommendations on more innovative ways of operating
- Proposes practical solutions to challenges faced within projects
- Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as collections)
- Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
- Maintains high levels of internal service
- Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
- Ensures customer service tickets are actively managed and resolved timeously
- Continuously seeks ways of improving levels of service
- Ensures the brand image / identity is maintained during all interactions with internal & external customers
- Offers alternate solutions to challenges faced when assisting customer services teams
- Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
- Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds
Qualifications and Experience:
- Business degree or related diploma
- 1-2 years working experience in eCommerce retail
- High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
- Computer literacy and some experience of website CMS, POS and planning systems
Skills:
- Comfortable with the use of and ability to learn new digital technologies
- Ability to understand web analytics, tracking and reporting
- Strong potential for business acumen and merchant thinking
- Good organizational and interpersonal skills
- Excellent communication and negotiation skills
Behaviours:
- Continual Improvement - Actively seeks opportunities to continually improve processes
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
Report job
