JOB ROLE:
Responsible for assisting in the smooth running of the Administration department. Responsible for all back-office operations end to end processes, ensuring all required team outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.
JOB PURPOSE
The team leaders are key members of our team, providing oversight on the service delivery to our clients. They have the opportunity to build positive relationships with both the clients and the members of their own team.
- Proactively assist in the completion of general admin duties as directed/requested, based on current procedures & deadlines
- Provide Operations team with support, accurately & timeously, responding to requests for information, both written and verbal.
- Liaise as required with staff from other departments, to gain information, in order to resolve customer issues
- Attend and conduct team meetings / process training sessions, and learn key details about our products and processes
- Remain aware and knowledgeable of any policy change and/or any changes affecting our environment or current role
- Perform any other duties and special projects, as directed by Management, in keeping with the employees skills & experience
QUALIFICATIONS & EXPERIENCE REQUIRED
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 2 years’ experience in a debt review credit collections/ banking environment with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
- Experience with handling IR procedures and performance improvement processes.
- Knowledge of reporting platform.
- Understanding of the POPIA Regulations
- Understanding of Debi check process
COMPETENCIES & SKILLS
Knowledge of :
- Credit Risk Management
- Retail or Bnking Credit Industry
- National Credit Act (NCA)
- Debt Counselling / mediation/ rehabilitation processes
- Debt Collection
- Basic understanding of budgeting and accounting principles
Skills
- Previous debt review experience and managing a Admin / Debt Review team
- Previous customer service experience
- Experience of working in a regulated environment
- Intermediate to Advance Computer Literacy (Microsoft Word, Excel, Outlook
- Have a positive attitude and the ability to influence and motivate others
- Flexible / ability to adapt to rapid change and drive changes into operational units and business processes
- Self-Motivated
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- High Attention to detail
- Numerical Reasoning skills
If you have not been contacted within 2 weeks, please consider your application as unsuccessful.
Job Types: Full-time, Permanent
Pay: From R10 000,00 per month
Application Question(s):
- What is your salary expectation?
- How many years leadership experience do you have in a call centre at a debt review company or financial services?
Work Location: In person
