Job Classification
- Job Requisition: 141200
- TA Specialist: Refilwe Falatsi
- Closing Date: 5 August 2025
- Location: Durban
- Cluster: Personal and Private Banking | Nedbank Insurance | Operations - Long Term Insurance Claims
- Please Note: Preference will be given to applicants from Underrepresented Groups
FAIS Affected
FAIS Affected - Yes
Job Purpose
To provide claims administration support in respect of Long-term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities
- Assess and make decisions on General claims (Death, Retrenchment and Loss of income claims)
- Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
- Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
- Build networks with stakeholders by participating in forums.
- Identify, build and maintain relationships with stakeholders to understand their Long-term insurance needs.
- Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
- Initiate and process claims to finalisation by ensuring compliance to insurance policy.
- Comply with Service Level Agreements by adhering to self-imposed standards and timeframes.
- Minimise risk by complying with all Nedbank policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
People Specification
Essential Qualification - NQF Level
Matric / Grade 12 / National Senior Certificate
Higher Certificate: Long Term Insurance
Essential Certifications
- FAIS Regulatory Examination 1 qualification
Minimum Experience Level
2 - 3 years Long Term Insurance – Claims experience (Funeral)
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Earning Trust
- Collaborating
- Customer Focus
- Decision Making
- Initiating Action
- Work Standards
- Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566
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