Business Unit: Discovery Insure
Function: Claims Administration
Date: 29 Jul 2025
Discovery – Insure
Team Leader Operations | Short Term Insurance |Claims motor assessing
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Insure
Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor and home insurance sectors. Vitality Drive, an internationally recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East.
The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.
Key Purpose
To effectively lead, manage and coach a team of motor claims investigators.
Oversee that appointed claims are validated correctly within cover provided and set objectives are met within agreed Service Level Agreements.
Areas of responsibility may include but not limited to
- Manage all client service metrics, service levels and standard operating procedures of the team and all associated functions
- Full line management function within scope of role
- Analyse trends relative to area and implement and improve efficiencies.
- Escalated query handling from various stakeholders
- Implementation of key strategic drivers to improve on claims cost and loss ratio
- Reporting to various stakeholders on the business area
- Cultivate Discovery culture within business area
- Effectively lead and develop the team to enable growth, ensure career developments across all levels of staff within the team.
- Claims forum presenting of claims
- Make recommendations on claims settlement
Education and Experience
- Matric (Essential)
- Minimum of 5 years’ experience in claims investigations and validations (Essential)
- Minimum of 2 years’ experience in leading a team of investigators (Essential)
- Technical knowledge and understanding of short- term insurance claims investigations and validations (Essential)
- Related tertiary qualification e.g. Forensics/operational management (Advantageous)
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